Senior Information Technology Support Engineer

Level 3 IT Field Engineer – UK Wide, Mainly Scotland & North England

Permanent role or a 3 Month contract with a view to go permanent.

We have an exciting opportunity for a L3 IT Solutions Engineer for a leading IT Service Provider. This field role will mainly be covering sites around Scotland and the North of England. This is a customer-facing role within challenging environments. There can be extensive travel required to and from customer sites with a requirement to stay overnight depending on location and project size.

Responsibilities: Visiting customers on site to carry out consultancy, installations & support Pre-delivery configuration and testing of servers and workstations to customer specifications Helping with unpacking and setting up of servers and workstations onsite Receiving fault reports, diagnosing, and providing solutions quickly Evaluating new products & technologies when requested Producing reports on every visit detailing work done, outstanding work and issues to the projects team Acquiring customer sign off for all completed projects Assisting Technical Support & Sales with queries and problems when necessary Maintaining current knowledge of hardware and software and a detailed knowledge of the product range Striving to improve the efficiency of the department by reviewing and improving the current procedures and providing recommendations / feedback

Experience in one or more of the following areas is essential: Modern Device Management (Microsoft Endpoint Manager, SCCM, Intune, Autopilot, Windows 10 Enterprise) Identity Management (AD, AAD, AAD Connect, MFA, SSO, SAML, Okta) Microsoft Teams, Exchange Online, SharePoint Online, Office 365 and Microsoft 365 Apps Security (Microsoft Defender for Office 365, Microsoft Defender for Identity, Microsoft Defender for Endpoint) Compliance (Insider Risk Management, Information Protection and Governance) Application delivery: VDI solutions (Citrix, VMWare) and Mobile Apps