Customer Service Advisor

Job Title: Customer Service Advisor Location: Birtley The Company: This is an exciting opportunity to join a stable and growing business backed by a large PLC company. The company offers great training, a supportive environment, and fantastic benefits. If you have customer service skills and are looking for career progression, this is the place for you! The team is close-knit, and the company culture is friendly, with a focus on both personal and professional development. Salary: £23,000 Benefits: * Competitive salary * Pension scheme * Opportunity to join a share scheme * Career development and training opportunities * A friendly and supportive working environment Job Description: We are seeking a Customer Service Advisor to join a busy, fast-paced team. As a Customer Service Advisor, you will be the friendly face of the company, handling customer enquiries via phone and email. Your role will include: * Answering and managing a high volume of incoming calls * Providing excellent telephone support and responding to customer emails * Processing sales orders and managing multiple tasks with ease * Problem-solving and building rapport with customers to resolve issues * Collaborating with both internal and external teams to ensure smooth communication * Handling administrative duties as required The Customer Service Advisor will need to remain calm under pressure, delivering outstanding service even in challenging situations. Skills & Experience: The ideal Customer Service Advisor will possess the following: * Previous experience in a similar customer service or administrative role * Strong organisational skills with attention to detail * Ability to handle a high volume of enquiries and multi-task effectively * Warm, friendly communication style with excellent verbal and written skills * Proficient in Microsoft Office and able to work independently * Team-oriented, with a positive attitude and the ability to solve customer problems Why Should You Apply? This is a fantastic opportunity for a Customer Service Advisor looking to work in a stable, growing company that values its employees. You’ll benefit from a great training programme, a strong team culture, and a variety of employee benefits, all while developing your career in a professional and friendly environment