Company:
CV-Library
Location: London
Closing Date: 28/10/2024
Salary: £200 - £225 Per Day
Hours: Full Time
Type: Permanent
Job Requirements / Description
Provide 1st line support in troubleshooting technical issues reported to Service Desk
* Ensure Service Requests and Incidents are managed in accordance with Service Level Targets
* Assist with the identification of Continual Service Improvement items to help improve the quality of service provided, and the efficiency of processes within the Service Desk
* Keep customers informed on the progress of their Incidents and Service Requests throughout the full lifecycle
Essential Skills
* 3 Years + experience working within a Service Desk or Helpdesk environment.
* Technical knowledge of Microsoft O365 technologies including Entra ID.
* Technical knowledge of Microsoft Azure and Intune.
* Previous experience working with audio and video conferencing tools such as Zoom and MS Teams.
* Excellent communication and customer service skills
* Ability to efficiently manage workload and escalate calls when required.
* ITIL skills are advantageous
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CV-Library