Customer Service Executive

Customer Service Executive, Slough: A dynamic role offering the chance to support clients by providing excellent customer service. This position requires managing client queries, processing orders, and ensuring customer satisfaction. The ideal candidate will be a proactive problem-solver with strong communication skills, eager to thrive in a collaborative environment. Client Details Customer Service Executive, Slough: The company specialises in scent marketing solutions, providing businesses with innovative fragrance systems to enhance customer experiences. Their global presence and commitment to delivering high-quality services make them a leading name in the scent marketing industry. Description Customer Service Executive, Slough: Handle inbound customer enquiries via phone, email, and live chat. Process orders, returns, and replacements with attention to detail. Maintain accurate client records and update the CRM system. Liaise with internal teams to resolve customer issues promptly. Provide product information and technical support to clients. Manage follow-up communications to ensure customer satisfaction. Handle customer complaints professionally, aiming for swift resolution. Support sales efforts by identifying potential upselling opportunities. Profile Customer Service Executive, Slough: Proven experience in a customer service role, preferably in a B2B environment. Excellent verbal and written communication skills. Someone who has done a telesales or commercial customer service role Strong problem-solving abilities and attention to detail. Ability to work efficiently in a fast-paced environment. Familiarity with CRM systems and data entry. Ability to handle challenging situations with professionalism. A proactive and positive attitude towards customer care. Strong organisational skills with the ability to multitask. Job Offer Salary of circa £30,000 to £35,000 dependant upon experience