Quality Engineer

Role Responsibilities:

• Responsible for all customer quality and engineering issues, providing proactive support and response.
• Understand customer requirements and expectations in detail, communicating with the internal team to ensure the requirements are fully understood.
• Serve as the main focal point for customers, internal teams, and suppliers for all quality and engineering issues throughout the program life, from initiation to end of life.
• Project manage product quality and engineering requirements through ISIR, capability studies, AAR, etc., in support of NPI, APQP, and PPAP.
• Define, specify, and support the project management, manufacture, and introduction of necessary test equipment and gauging to satisfy quality requirements.
• Define and optimise measurement techniques to deliver a stable and capable production process utilising SPC and support DOE activities when required.
• Support design reviews and prototype builds.
• Lead the team in preparation of Control Plans and support D/PFMEA reviews as appropriate, documenting output using the necessary systems defined in NPI, APQP, PPAP, and company/customer procedures.
• Support production team training in relation to customer expectations and quality requirements.
• Take responsibility for recording, progressing, responding to, and closing out customer concerns utilising 8D or other problem-solving techniques as required.
• Support Supplier APQP and supplier development and improvement.
• Manage and report customer-specific KPIs related to Reject PPM and CAR performance.
• Conduct internal and external audits.
• Support launch activities as appropriate through PPIR reports, Interim PSW, and alerts.
• Monitor warranty acceptance rates and maintain responses to pallets within identified timing.
• Conduct negotiations to correct warranty billing.
• Manage open warranty projects and maintain zero aged open current model projects.

Preferred Education & Experiences to Fulfil Role (Essential & Desirable):

• Proven experience in Quality Engineering in Automotive 1st Tier.
• Degree, HND, HNC, IQA, or equivalent.
• Previous plastics experience preferred.
• Ideally exposure to Jaguar and Land Rover.
• Experience with customer and automotive industry systems and procedures including IATF16949, ISO9001, APQP, PPAP, etc.
• Strong customer focus.
• Analytical with excellent problem-solving skills.
• Good influencing and negotiation skills.
• Flexible and adaptable.