Customer Service Administrator

Customer Service Administrator Monday-Friday 9am-5pm (Office based) £22,308 Permanent, full time Manchester Do you have strong administration/customer service experience? Are you a highly organised individual with strong admin skills looking for your next challenge? If so, then we have the role for you! Our client, a leading company who specialise within financial services across the UK, are looking for Administration Officers to join their team based in South Birmingham. Customer Service Administrator Responsibilities: * Processing of inbound post and uploading to our case management system, including returned mail * Franking and sending outbound post * Applying cheque payments to our case management system and posting them to our bank * Maintain case management system with a range of types of updates, including actions requested by our clients * Printing legal documentation for our legal team * Sending out invoices to our clients * Reviewing closed accounts where correspondence is received to decide on whether action is required or not * Reviewed accounts where correspondence received to highlight complaints and subject access requests to the appropriate teams * Reviewing accounts flagged as conflict of interests * Locating accounts where unverified correspondence is received and uploading to the case * Bespoke process for a large client to create a new account on their case management system once we have entered judgment against the customer * Admin support for the remainder of the Client Services team, plus our legal team and collection team as required * Handling deliveries, visitors to the office, and distribution of stationary Customer Service Administrator Benefits: * On site parking * Holiday entitlement * Company pension * Company life assurance * Fully paid training * Ongoing development & progression opportunities If you feel this role is the right fit for you, then Apply Now! If your application meets our criteria, a member of our team will be in contact to discuss this opportunity further