Patient Pathway Co-Ordinator

Job summaryWe are looking for a motivated and dynamic individual to lead the admin team within the urgent and emergency care department at Frimley Park hospitalThis is a new role to the site and you will have the exciting opportunity to build and develop the role supported by the service manager for the directorate. It is an exciting time to be working in the Emergency Department where patient care is central to the goals of the organisation, and with modernised facilities this is the perfect time to come and join our team Main duties of the jobYou will be responsible for the day to day management of a team of Band 2 and Band 3 admin staff. You will work and support the team to deliver high standards of customer care across the 24/7 period, 365 days a year.Within the role there will be opportunities to assist with planning for critical incidents, and restructuring the services we provide. You will focus on workforce planning, recruitment, ensuring staff are well trained. Appraisals, mandatory training are completed and complaint for all your staff. Please refer to the job descriptions and addendum for details.For the role we are looking for an individual with admin and leadership experience preferably in healthcare. About usThere's never been a more exciting time to build your career at Frimley Health, one of the country's largest and most respected trusts - We have three main hospitals: Frimley Park in Frimley near Camberley, Heatherwood in Ascot and Wexham Park near Slough, and we also provide integrated community services to North East Hampshire, Farnham and Surrey Heath in partnership with Virgin Care Services. Frimley Health NHS Foundation Trust provides NHS hospital services for around 900,000 people across Berkshire, Hampshire, Surrey and south Buckinghamshire. As well as delivering excellent general hospital services to local people, we provide specialist heart attack, vascular, stroke, spinal, cystic fibrosis and plastic surgery services across a much wider area. Our three core values, and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other, Committed to Excellence, Working Together and Facing the Future. We are also proud to host the Defence Medical Group South East at Frimley Park with military surgical, medical and nursing personnel working alongside the hospital's NHS staff providing care to patients in all specialties If you have a passion for clinical excellence, patient care and your own career development, you'll feel at home at Frimley HealthJob description Job responsibilities To assist the Service Manager and Operations Manager with achieving and sustaining key performance targets. To provide practical support and advice in addressing day to day issues and problems within the directorate. To line manage members of the administration teams they work with, providing them with strong and clear leadership to ensure they are working effectively, efficiently and productively. To work in conjunction with the directorate bookings and administrative teams.To provide a comprehensive service to the Consultants and their team, ensuring Trust standards are adhered to in relation to all documentation and data entry concerning patient appointments and treatment. To assist the management team in meeting local and national targets, having specific responsibility for delegated areas. To assist with monitoring demand and capacity for the directorate To utilise patient targeting list (PTL) to monitor patient pathways and take action as appropriate. To provide PTL advice and guidance as required. To liaise with the Manpower Co-Ordinator to ensure relevant departments are informed of Consultant/Junior Staff absence and other leave, to ensure clinical commitments are cancelled. To liaise with the other administrative leads (i.e. elective and outpatient bookings) to ensure full utilisation of clinical sessions, i.e. outpatient clinics, theatre sessions Ensure all data entry is entered promptly and accurately on Epic. Liaise with consultants regarding any staffing or operational issues. To develop and maintain standard operating procedures (SOPs) in liaison with other directorates to ensure consistency in process across the Trust. To manage the performance of processes which will ensure early identification of outpatient and inpatient capacity issues for negotiation and discussion with service managers and clinicians. To agree action plans in line with service managers to constantly maintain the delivery of the Trusts performance targets using daily generated reports within the team. To review procedures within the Directorates, which affect patient access, identify and implement changes in order to improve efficiency and effectiveness for patients. To work closely with members of the clinical and non-clinical teams across the Trust in developing and refining policies and procedures to ensure seamless management of patients across all departments. To ensure that the team maintains a professional and positive approach at all times. Assist in major incident planning Ensure all staff are trained in major incident Facilitate regular staff meetings Respond to the evolving needs to our community and local health economy for example Booking in patients with limited English Implement any changes following complaints Ensure all administrative staff trained in the use of Datrix Adhere to department health and safety risk assessments Responsible for the smart card use in the Emergency Department and act as a smart card agent for the national spine Responsible for the accurate data input which trust targets/emergency quality care indicators are measured against including the four hour target and seven day re-attendance To assist in meeting 4 hour target and management of breaches in the department To manage the patient admin flow co-ordinator working alongside the emergency department consultant To ensure the friends and family test target is adhered to Responsible for the risk assessment in the reception area Maintain the waiting rooms and its facilities Maintain the information screens in the waiting rooms and keep information up to date and accurate To have a working knowledge of the safeguarding children guidelines, and also the hospital child protection procedures To promote good working relationships with the ambulance service, police and other supporting agencies Job description Job responsibilities To assist the Service Manager and Operations Manager with achieving and sustaining key performance targets. To provide practical support and advice in addressing day to day issues and problems within the directorate. To line manage members of the administration teams they work with, providing them with strong and clear leadership to ensure they are working effectively, efficiently and productively. To work in conjunction with the directorate bookings and administrative teams.To provide a comprehensive service to the Consultants and their team, ensuring Trust standards are adhered to in relation to all documentation and data entry concerning patient appointments and treatment. To assist the management team in meeting local and national targets, having specific responsibility for delegated areas. To assist with monitoring demand and capacity for the directorate To utilise patient targeting list (PTL) to monitor patient pathways and take action as appropriate. To provide PTL advice and guidance as required. To liaise with the Manpower Co-Ordinator to ensure relevant departments are informed of Consultant/Junior Staff absence and other leave, to ensure clinical commitments are cancelled. To liaise with the other administrative leads (i.e. elective and outpatient bookings) to ensure full utilisation of clinical sessions, i.e. outpatient clinics, theatre sessions Ensure all data entry is entered promptly and accurately on Epic. Liaise with consultants regarding any staffing or operational issues. To develop and maintain standard operating procedures (SOPs) in liaison with other directorates to ensure consistency in process across the Trust. To manage the performance of processes which will ensure early identification of outpatient and inpatient capacity issues for negotiation and discussion with service managers and clinicians. To agree action plans in line with service managers to constantly maintain the delivery of the Trusts performance targets using daily generated reports within the team. To review procedures within the Directorates, which affect patient access, identify and implement changes in order to improve efficiency and effectiveness for patients. To work closely with members of the clinical and non-clinical teams across the Trust in developing and refining policies and procedures to ensure seamless management of patients across all departments. To ensure that the team maintains a professional and positive approach at all times. Assist in major incident planning Ensure all staff are trained in major incident Facilitate regular staff meetings Respond to the evolving needs to our community and local health economy for example Booking in patients with limited English Implement any changes following complaints Ensure all administrative staff trained in the use of Datrix Adhere to department health and safety risk assessments Responsible for the smart card use in the Emergency Department and act as a smart card agent for the national spine Responsible for the accurate data input which trust targets/emergency quality care indicators are measured against including the four hour target and seven day re-attendance To assist in meeting 4 hour target and management of breaches in the department To manage the patient admin flow co-ordinator working alongside the emergency department consultant To ensure the friends and family test target is adhered to Responsible for the risk assessment in the reception area Maintain the waiting rooms and its facilities Maintain the information screens in the waiting rooms and keep information up to date and accurate To have a working knowledge of the safeguarding children guidelines, and also the hospital child protection procedures To promote good working relationships with the ambulance service, police and other supporting agencies Person Specification Qualifications Essential Microsoft office skills at ECDL level or equivalent experience First degree Desirable Management Qualification Experience Essential Experience of managing/ supervising Experience in NHS Desirable Conversant with hospital information systems Skills Essential Good communication and interpersonal skills Knowledge of Data Protection Act Knowledge of NHS patient administration systems Desirable Knowledge of basic anatomy and physiology Ability to interpret complex data Person Specification Qualifications Essential Microsoft office skills at ECDL level or equivalent experience First degree Desirable Management Qualification Experience Essential Experience of managing/ supervising Experience in NHS Desirable Conversant with hospital information systems Skills Essential Good communication and interpersonal skills Knowledge of Data Protection Act Knowledge of NHS patient administration systems Desirable Knowledge of basic anatomy and physiology Ability to interpret complex data Disclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer details Employer nameFrimley Health NHS Foundation Trust AddressFrimley Park Hospital Portsmouth Road FrimleyGU16 7UJ Employer's website