AV Lead Technician

UNDERSTANDING, SERVICE, TRUST 3 Words that Guarantee Results in Recruitment London AV Lead Technician salary circa £45,000 A leading global audio visual integrator, providing AV and event services across multiple client partnerships globally. Our immediate requirement is for an experienced Lead Technician to be a key part of our team. The ideal candidate will be enthusiastic and self-motivated. Able to establish productive relationships with people at all levels. Use own initiative appropriately. Customer focused and strong ability to deal with individuals on all levels in a friendly, welcoming and helpful manner. Operational responsibilities to include: Service Ownership of all aspects of day-to-day delivery to our clients and partners. Primary point of contact onsite for our client. Staff management to the onsite team/s and rota. Provide comprehensive reporting to the service delivery and account manager. Attend monthly and quarterly service review meetings. Provide a senior level of technical support at the point of escalation. Operational coordination teams including the technical helpdesk, field service, projects teams and client liaison. Audio Visual support onsite when required; this could be supporting events, VIP meeting room support and hybrid meeting support. Expectations of an onsite Lead Technician: Strong leadership and team building initiatives. Assist with the recruitment process when required to conduct interviews and provide feedback to our recruitment officer. Conduct weekly meetings to consistently improve the onsite service. Knowledge of Audio-Visual systems and technologies. Knowledge in Event audio, video and lighting equipment both digital and analogue. Ability to quickly adapt to changing needs, infrastructure, and evolving business processes. Ability to multitask and work under pressure to meet strict deadlines. Remain client facing and calm under pressure at all times. Have excellent communication, time management, presentation and organizational skills. *3% pension contribution (after 3 months probation period) * 23 days holiday in first year (holiday years rising after length of service January to December) to 25 during 3rd year * Death in service benefits (3 x annual salary) * Private medical insurance (after 3 months probation period) * Join a company who will value you