Service Delivery Analyst - SOC

Service Delivery Analyst Remote Permanent £45,000 - £50,000 Network IT a looking for a Service Delivery Analyst for one of our clients. This role is a remote based role. The role is to join a flourishing organisation that are looking to expand their Customer Experience Team. This role would be great for anyone that has hands on experience on experience of working in a SOC that enjoys engaging with clients and customers Key Responsibilities Previous experience working in a SOC Team or Service Operations Centre Have experience of working in a customer facing role. Have experience of presenting regularly to clients Knowledge of tools, processes, KPIs, detection engineering, tuning Knowledge of SOC tooling, SIEM, EDR (Sentinel, CrowdStrike, Defender for Endpoint) Understanding of Common Threats Ability to confidently talk about tickets Confident explaining tech to non-tech individuals Exposure to an ITSM - preferably Jira Previous experience generating customer facing reports Excellent communication - written and face-to-face Possess a pleasant manner with the ability to build a rapport with people at all levels. A full JD is available upon request