Customs and Air Freight Manager

Role - Customs and Air Freight Manager - Based in HEATHROW Role Working with the Operations Manager, Senior Logistics Manager and wider Network Team, this role will involve overseeing our customs and airfreight processes, managing air-freight space, and ensuring continued high level of service while always driving down costs. Responsibilities - Set up and manage our ETSF, AEO and MOU - Manage end to end import and export processes and customs entries - Manage our customs integration provider - Manage team of customs clerks, to be put in place as the business grows, to ensure smooth running of the customs processes - Ensure compliance with all relevant import and export regulations - Act as the main contact point for customs related matters for the business - Design processes and build SOPs, circulate to the business and ensure they are being followed - Obtain required air-freight space, liaising with providers and monitoring volumes to ensure no delays or waste of space - Liaise with airfreight providers to drive down cost and improve service - Manage carriers and handling agents to minimize issues and combat exceptions - Report to the business on various topics, such as AKE fill rate and airfreight costs - Work with analysts within the team to create relevant and impactful reporting - At the appropriate time, establish Starlinks Global's wholesale and screening program, offering to market our services as a third party wholesaler and manage these relationships Skills - Expert knowledge of imports, exports, and trans-shipments - Familiar with multiple customs systems - Strong commercial focus and ability to negotiate - Experience creating and discharging transit docs (T1 etc.) -Strong knowledge of customs processes and systems -Proven track record of building and leading a team - Experience with bonded goods and bonded clearance