Director of Revenue
We are seeking an exceptional Director of Revenue to join the Maybourne Corporate Office Revenue Management team.
What will you write in your Maybourne story?
Maybourne owns and manages Claridge's, The Connaught, The Berkeley, The Maybourne Beverly Hills, The Maybourne Riviera, The Emory and Surrenne.
At Maybourne It is our purpose to create stories of distinction, and we know that truly memorable experiences are made up of countless small moments. Moments where the extraordinary becomes reality.
We are building on the reputation of our heritage properties by realising a global vision to lead the future of luxury, curating distinctive and enriching experiences, from developing our digital capabilities and superior insights to enhancing our unmatched guest experience, to growing the number of hotels, spas, and residences around the world.
Who thrives here?
You are passionate for our work that drives us to exceed expectations in every way. You are warm and friendly with collaboration in your blood. You have strong ambitions for yourself and the team around you, elevating your career and the team you work with every day. You show curiosity and pay attention to the detail to anticipate what others need. You are looking for a career not a job.
The Maybourne experience
You will find a supportive, fun and nurturing team where you can bring your ideas and creative & entrepreneurial thinking to your role. We have a range of development interventions at every level and for different functional specialisms to help you design the trajectory of your career.
Main Duties & Responsibilities
The Director of Revenue is responsible for maximizing revenue and profits, minimizing costs and maintaining superior quality customer service across room, restaurant and spa reservations, through all contact methods for one of Maybourne's London hotels.
Main responsibilities of the Director of Revenue role include but are not limited to:
- Provides revenue management functional expertise and leadership to general managers, property leadership teams and market sales leaders.
- Pricing and positioning across all distribution channels, proactive analysis and decision-making and promoting a 'revenue management' culture.
- Oversees the processes associated with: demand, revenue, budgeting, forecasting and opportunity analysis (to include seasonality, competitive analysis and positioning, market share and displacement) and inventory management.
- Determines and is accountable for, the Hotel's sales strategy and pricing for transient and group, ensuring both are effectively implemented.
- Identifies future opportunities and effectively communicates strategies to relevant areas in the Hotel and the Corporate Office.
- Responsible for overseeing the management of the Reservations Sales Office, providing leadership, development and communication of pertinent company and departmental information.
- Responsible for developing and maintaining good relationships with suppliers, travel partners and all other key stakeholders.
This is an exciting role for a talented, organised individual who is looking for a new challenge and wants to join a fast paced and high performing team renowned for their approach and delivery of unparalleled service. You will demonstrate a positive can-do attitude and a genuine knowledge and interest in the luxury hospitality industry.
Successful candidates for our Director of Revenue opportunity will:
- Proven experience in revenue management.
- Experience within the luxury hotel industry would be advantageous.
- Proficient in managing various distribution channels, including online travel agencies (OTAs), global distribution systems (GDS), and the hotel's own booking engine.
- A good understanding of the luxury hospitality market, including knowledge of competitors, customer behaviour, and industry trends.
- Effective communication skills are vital for coordinating with different departments such as Sales, Marketing and Operations.
- A proactive approach to identifying and solving distribution-related issues like rate parity discrepancies.
- Familiarity with Opera Cloud, Oracle R&A, Salesforce, OTA platforms, Cendyn and proficiency in Microsoft Office tools, including Excel, Word and PowerPoint is required.
- Strong project management skills with the ability to prioritize and execute multiple initiatives.
- Have strong organisational and time management skills.
- Ability to work under pressure, with excellent attention to detail.
- Be a team player who is an avid learner, adaptable and has exceptional interpersonal and communication skills, ability to work collaboratively in cross-functional teams.
- Have a high standard of personal presentation with confident, professional and welcoming personality.
- Demonstrate genuine dedication to Maybourne and show a commitment to consistent quality in our products and services.
Here at Maybourne, we strive to reward our colleagues for the incredible work they do every single day. In return for your hard work and dedication we offer you:
Financial Stability
- Excellent salary package.
- Family Friendly company policies including enhanced Maternity and Paternity Pay.
- Holiday allowance increase after 3 and 5 years of service.
- Travel Season Ticket Loans.
- Pension Scheme*.
- Salary Sacrifice
- Cycle to Work
- Holiday Trading
- Retail Discount
Health and Wellbeing Support
- Subsidised monthly Podiatrist and Masseuse treatments.
- Flu vaccination vouchers*.
- Eye test vouchers and contributions towards glasses*.
- 24-hour employee assistance helpline.
- On and off-site Occupational Health Service.
- Death in Service salary contribution.
- Various wellbeing activities focused on mental and physical health.
- A complimentary state-of-the-art all-day dining staff restaurant serving a range of nutritious meals.
Recognition and Career Development
- Referral Scheme ‘Introduce a Star’ where you can earn up to £1,500*.
- Instant employee recognition and award programme with generous prizes.
- Employee of the month nominations with generous prizes.
- Additional paid day off to celebrate your Birthday.
- Internal transfer and promotion opportunities.
- In-house training and development team with a strong focus on career progression and personal growth.
- Long service awards.
Memorable experiences
- Preferential room rates of £50 per overnight stay for yourself or your family across the Maybourne .
- Hotel Guest Experience Stay* including an overnight stay and wining and dining at our renowned restaurants and bars.
- 50% Food and Beverage discount* across the Maybourne.
- Social events (Annual Awards, Summer Maybourne Picnic, Welcome to Work, Annual Staff Party, Annual Staff Children Party, etc.)
- Wedding and Baby gifts.
- Retirement functions.
*Terms and conditions apply to all benefits.
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.