Customer Service Advisor

Customer Service Advisor (UK & Europe) As this role is regularly dealing with European customers, FLUENCY IN FRENCH AND SPANISH IS A MUST Type: Permanent, Full time Salary: £26,600 plus team performance bonus Location: Aston, Birmingham Working Pattern: Hybrid (3 office / 2 remote) Are you a customer service champion? Able to diffuse difficult situations with calm and professionalism? A whizz at multi tasking? Above all else, are you looking to work for a business that has been caring for its people for more than a century? Our client, a leading electronics distribution company based in Aston, is seeking a Customer Service Advisor to join their European Customer Service team. This is a small team of 6 people, who as a collective, take care of all customer enquiries into the business. As a Customer Services Advisor, the successful candidate will be responsible for delivering high-quality post-sales support to internal and external customers in both UK and European markets. You will manage incidents, coordinate courier deliveries, and respond to customer requests while ensuring a professional and positive portrayal. Customer Service Advisor Key Responsibilities: * Resolve customer queries and issues promptly and positively, adhering to the company's returns policy and keeping customers informed of progress. * Maintain outstanding incidents, processing replacement orders, and managing courier deliveries/collections efficiently. * Engage with customers and the Technical Department to resolve product quality issues, and promote the company's approach and values in all interactions. * Track and maintain performance metrics related to customer satisfaction, incident resolution, and call monitoring. Customer Service Advisor Experience and Skills: * Fluency in English, Spanish and French (written and verbal) * Educated to GCSE Level with English and Maths at Grade C or above. * 3+ years of customer service background with a proven track record of resolving customer queries and issues by telephone. * Experience in order and sales processes, best practice telephone technique In addition to a dynamic role in a fantastic company, the benefits include competitive salary and team bonus, hybrid working and the chance to work in a diverse and inclusive environment. If you meet the requirements and are ready to take on this exciting opportunity, we encourage you to apply today