Service Delivery Analyst

Trident have an exciting opening for a Service Delivery Analyst, working in an innovative MSP who are leading the way in Cybersecurity, Communications, and Connectivity. We are looking for someone who is passionate about Cyber Security to join their growing team. In this role, you will act as the technical bridge between customers and the service teams, stepping in as an escalation point when needed. Key responsibilities: Foster strong customer relationships Develop and present clear, professional, and comprehensive reports on service performance, incidents, and improvements to customers and relevant stakeholders Communicate with customers, answering their questions clearly and concisely Understand the data gathered to be able to present technical service reports Be the go-between for the technical team and clients, ensuring expectations are met Document meeting minutes Track and manage action logs, with actions completed within the required timeframe Stay current with the latest cyber threats, security developments, and technologies to ensure our security operations continue to be effective and cutting-edge Experience required: Previous experience within a Service Delivery Analyst A background within a MSSP environment An understanding of the distinctive tasks of managed security services Accustomed with cloud security best practices within AWS or Azure Knowledge of SQL, SPL and KQL, understanding the creation of security rules and analytics Active or ability to obtain Security Check (SC) clearance If this is of interest, please reply or get in touch to find out more