Customer Service Officer- Premier Banking

Join us as a Customer Service Officer, Premier BankingWe’ll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all timesYou’ll be educating customers in the different ways to Bank and supporting them in choosing the options that work best for themYou’ll be a detail-orientated person able to complete processes and procedures while providing each customer with a seamless experienceWhat you'll doYou’ll handle inbound calls from Premier Customers regarding a wide range of queries delivering an exceptional service to everyone you speak to.  Whether it’s making payments, dealing with banking queries, providing product information or booking customers in to discuss their finances with a relationship manager, you’ll be there to help.Your duties will includeTaking full ownership of your calls, solving customers’ queries and providing an outstanding memorable customer experienceMaintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the businessIdentifying complaints and errors quickly and making sure that the relationship with the customer is fully restoredImproving processes and procedures to maximise customer satisfaction and efficiencyThe skills you'll needYou’ll have experience of working in a customer service environment and enjoy applying your excellent organisational and time management skills to meet customer needs and performance goalsWe’re also looking for you to demonstrate:Excellent communication skills, both verbal and writtenThe ability to thrive in a fast-paced environment and achieve quality results while maintaining high levels of detailThe commitment to go the extra mile for our customers, providing a truly personal serviceAn enthusiasm for developing new skills and taking on new responsibilitiesGood technology skills with the ability to multitask whilst talking to customersWorking hereWe're here for our customers, whatever the time of day or night, so you'll need to be flexible and commit to working a rotating shift patternYou’ll work 35 hours over 5 days between the hours of 7.00am and 9.00pm, this will include 3 weekend shifts, a Saturday or Sunday in a 12 week period.  We'll discuss your hours in more detail at your interviewYou'll enjoy a comprehensive training programme, and on-going coaching and support to enhance your development. When you're ready, we’ll help take your career to the next levelThis job does not meet Skilled Worker Visa sponsorship requirements.How we'll reward youYou’ll join on a competitive salary of £24,750 and in addition you’ll receive a contribution to help you save for retirement. You can choose from a range of protection, healthcare or lifestyle benefits through Natwest Group Benefits, our fully flexible reward programme. You will have a generous holiday entitlement of 33 days (pro rata for hours worked) – you may be required to work bank holidays. Visit our rewards and benefits page for more information on the benefits packages we offer.