Technician - IT Helpdesk

IT Technician x2 South Cambridge £We’re looking for 2 IT Technicians to join an organisation based in Cambridge. You will be responsible for proving 1st and 2nd line IT Support to internal users, monitoring the ticketing system, imaging laptops, desktop support as well as getting involved in infrastructure upgrade projects. For this role, we do need someone with recent IT Support experience. Unfortunately, this is not an entry level role, and overseas candidates will not be considered. Provide first and second line IT Support to internal users Responsible for monitoring the ticketing system including prioritisation of tickets Hardware and Software installations/upgrades Ensure systems are kept as secure as possible and data protection policies are followed Previous experience providing 1st line support (either internal or with an MSP) Experience with Active Directory and Office 365 Has previously used an IT ticketing system Driving licence with access to a car