Operations Manager

Our client is looking for an Operations Manager to join their team in Camberley. The right candidate will work closely with the Head of Department to oversee administrative functions and ensure compliance with established processes. You'll guide team members, identify inefficiencies, and implement improvements to enhance departmental effectiveness. Ideal candidates will have a strong understanding of administrative operations and a proactive approach to fostering efficiency and collaboration. Company Benefits: * Performance-based bonus scheme. * Free parking space * Comprehensive benefits package * 25 days of annual leave plus an extra day for Christmas closure. * Opportunities for personal and professional growth Key Responsibilities: * Meeting Preparation: Organise agendas, minutes, and relevant data for important departmental meetings, ensuring all stakeholders are well-informed and ready to act. * Calendar Management: Oversee scheduling and diary organisation for the Head of Department (HOD) to ensure efficient use of time. * Client Support: Assist in addressing and resolving client complaints, ensuring issues are managed promptly and professionally. * Billing Coordination: Collect current billing information from Fee Earners to facilitate timely and accurate invoicing. * Financial Support: Collaborate with the Accounts team on forecasts, billing processes, and financial reporting to align with departmental objectives. * Team Leadership: Lead administrative meetings with Fee Earners to drive improvements and provide feedback to the HOD. * Business Development Initiatives: Manage monthly business development meetings in partnership with the HOD and Business Relationships Manager to promote departmental growth. * Debt Recovery: Work alongside Fee Earners to address aged debt and enhance overall financial performance. * Compliance Audits: Conduct regular audits to ensure all files meet internal and external compliance standards and recommend process enhancements. * Project Support: Assist the HOD with department-wide initiatives and take the lead on special projects as needed. * General Administrative Support: Serve as the primary point of contact for administrative tasks, including answering calls, covering for team members during absences, and providing assistance wherever required. Experience and Skills Requirements * Ability to thrive in a dynamic role with varied daily challenges. * Strong team player who values efficiency and collaboration. * Commitment to ongoing professional development and growth. * Eagerness to make a meaningful impact in a fast-paced environment. If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted