Major Account Manager
Remote
An opportunity to work in a national leading supplier of fire & security services within the Social Housing sector, the company has years of experience and are growing fast, they are looking for an experienced Major Account Manager to join a successful and motivated team.
Package
£40-45,000
Main Responsibilities
A hybrid role which oversees the relationships of an assigned client portfolio of accounts, responsible for obtaining and maintaining long-term customers by comprehending their requirements. The Major Account Major will also be responsible for brand new client business development in alignment with the business needs and strategies.
- Develop trusted relationships with a portfolio of major clients to maintain engagement and ongoing collaboration.
- Acquire a thorough understanding of customer needs and requirements, creating action plans and achievable timescales to manage expectations and delivery.
- Ensure the correct products and services are delivered to customers in a timely manner
- Serve as the link of communication between customers and internal customer contract teams, creating a transparent and open communication channel for both parties
- Play an integral part in the Commercial team in generating new sales
- Addressing customer complaints in coordination with the management team within Operations and Commercial department to reach resolution within agreed SLAs.
- Prepare regular reports of progress and forecasts to internal and external stakeholders
- Attending customer meetings with assigned contracts along with the Commercial department,
- Having a Health and Safety mindset, looking at possible risks associated with the role and reporting any issues promptly to support the ongoing safety of self and others.
- Assist the Head of Key Accounts in devising and implementing the regional sales strategy, budget and action plans to include strategic marketing, competitor analysis and promotion of the company s value proposition.
Knowledge and Experience
- Proven experience as an account manager and New business developer, maintaining healthy working relationships with customers and internal contacts.
- Experience in sales and providing solutions based on customer needs.
Experience within a service delivery environment (i.e. electrical/fire servicing, social housing etc)
If you are local to the area and seeking a new Account Manager position, then please apply now. If your application is successful a 4way member will be in touch.