Emergency Call Handler

Emergency Call Handler Location: Exeter Earn £26,000 increasing to £27,300 Plus, generous allowances for weekend/unsociable hours Transform Lives with Every Call Extensive Holidays: 34 days off, including bank holidays and your birthday. Comprehensive Insurance: Share plans, life insurance, and medical insurance lite. Wellness & Perks: Wellness programs, long service awards, discount scheme, on-site parking, and Cycle to Work Scheme. Career Growth: Learning and development opportunities with hybrid working options after 6 months. About the Emergency Call Handler Role Due to new business growth, our client is looking for individuals to join their dedicated team, handling emergency and non-emergency alarm calls in a 24/7/365 monitoring centre. You’ll provide essential, life-saving support to a diverse and vulnerable customer base. Your response will profoundly impact customers, even if not every call is an emergency. Key Responsibilities for Emergency Call Handler * Assess and manage emergency situations, contacting relevant services. * Record call details accurately in systems. * Guide customers through alarm installation and troubleshooting. * Monitor and respond to automatic alarm signals. Skills and Experience * Calm, caring, and professional with strong multitasking abilities. * Comfortable in high contact volume environments. * Experience in customer service, care, or call centres. * Proficient with Microsoft Packages and adaptable to new technology. Make a Real Difference Apply today to become an Emergency Call Handler and be a vital part of a team that saves lives and supports vulnerable individuals every day. Assessment Afternoon: Monday 14th October - afternoon Start date: Monday 18th November Initial screening to be completed by Baker Snell prior to this event