Customer Service Team Manager

Customer Service Team Manager We are seeking an experienced Customer Service Team Manager to join an expanding domestic energy company. You will lead a dedicated team, ensuring that they deliver exceptional customer service to over 300,000 customers across the UK. Key Responsibilities: * Lead, coach, and develop your team to improve performance and achieve customer service excellence. * Manage the call centre floor to ensure work is handled efficiently and in line with business targets. * Serve as the first point of contact for team support, escalations, and problem-solving. * Demonstrate strong leadership by driving the team towards achieving or exceeding KPIs and company targets. Skills and Experience: * Minimum of 4 years management experience. * Energy industry experience (advantage) * Strong background in customer service. * Flexible approach to working hours, tasks, and ad-hoc duties as needed. Location: Birmingham, West Midlands - Office based Salary: £30,000 - £34,000 If you're looking for an exciting managerial role in a growing energy company, we would love to hear from you