Company:
CV-Library
Location: Birmingham
Closing Date: 27/10/2024
Salary: £34,000 Per Annum
Hours: Full Time
Type: Permanent
Job Requirements / Description
Customer Service Team Manager
We are seeking an experienced Customer Service Team Manager to join an expanding domestic energy company. You will lead a dedicated team, ensuring that they deliver exceptional customer service to over 300,000 customers across the UK.
Key Responsibilities:
* Lead, coach, and develop your team to improve performance and achieve customer service excellence.
* Manage the call centre floor to ensure work is handled efficiently and in line with business targets.
* Serve as the first point of contact for team support, escalations, and problem-solving.
* Demonstrate strong leadership by driving the team towards achieving or exceeding KPIs and company targets.
Skills and Experience:
* Minimum of 4 years management experience.
* Energy industry experience (advantage)
* Strong background in customer service.
* Flexible approach to working hours, tasks, and ad-hoc duties as needed.
Location: Birmingham, West Midlands - Office based
Salary: £30,000 - £34,000
If you're looking for an exciting managerial role in a growing energy company, we would love to hear from you
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