Resident Liaison Officer

Resident Liaison Officer (Ongoing Contract) - Housing Association £29.71 per hour (Umbrella) A leading Housing Association in London is seeking an experienced Resident Liaison Officer to join their team on an ongoing temporary assignment. This is an exciting opportunity for a customer-focused professional with a passion for supporting residents through housing projects. Key Responsibilities: - Act as the main point of contact for residents during planned maintenance, improvement, and refurbishment works. - Provide regular updates, addressing any concerns or queries promptly to ensure high levels of resident satisfaction. - Arrange and conduct home visits to discuss project impact, timelines, and support residents throughout the process. - Coordinate with contractors and housing teams to ensure minimal disruption to residents while ensuring health and safety compliance. - Assist vulnerable residents, ensuring their needs are met, and support is available where needed. - Maintain accurate records of resident communication, project progress, and any actions taken. About You: - Proven experience in a similar Resident Liaison Officer role, ideally within social housing or property management. - Excellent communication and interpersonal skills, with the ability to handle challenging situations with tact and diplomacy. - Strong organisational skills, able to manage multiple tasks and prioritise effectively. - Knowledge of housing regulations and health & safety requirements. - A proactive approach, with a passion for delivering exceptional customer service. This role offers a fantastic opportunity to contribute to meaningful housing projects while ensuring residents are well-supported