Customer Service Assistant

About the role Were looking for a friendly, helpful person to join the team in our Tetburybranch. The role is at the heart of the local community, supporting a wide range of customers, in a welcoming environment, where every day is different. It will suit someone whos at ease with people, and able to support them in a caring, friendly and efficient manner. It involves finding solutions for customers, keeping up to date with our services and policies and staying on top of admin. Dealing with cash transactions carefully and accurately are among its key responsibilities as well as taking calls and other duties for our greater Customer Service area. Benefits include: 25 days holiday plus Bank Holidays Ability to buy and sell holiday allowance Annual pay review Personal pension Annual Success Share scheme Maternity, paternity and sharedparental leave Extensivewellbeing support My Lifestyle retail discounts Servicerecognition About you Youll be a people person! Youllhave experience of interacting with customers and providing great service, maybe froma retail or call centre background. This isnt essential as youll receive full training on our systems and services. It's more important that you can engage with a diverse range of people, find out how to help them best and give them a great experience with us. Cash handling experience would also be an advantage. About us As a mutual, weve always worked together to improve the lives of others. Now one of the largest Building Societies in the UK, over 3,000 of us share that goal, in our branches and Head Office. Our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and total support for our wellbeing. Were serious about equality, of race, age, faith, disability and sexual orientation, but also of personality and the way we think. By being yourself, youll make us stronger. You can build so much more than a career. Come and make a difference in our Society, thats been voted a Great Place to Work by our teams. Flexibility and why it matters We understand the need for flexibility, so wherever possible, well consider alternative working patterns.Have a chat with us before you apply to see what the possibilities are for this role. TPBN1_UKTJ