Night Manager

Night Manager - The Royal Forest - Epping Forest, London E4 7QH £30,000 40-hour contract Our fifth Pub with Rooms will open in Epping Forest, so we have an amazing opportunity for a very experienced Night Manager to join our fantastic team in our newest opening with rooms. The site is currently undergoing a massive transformation and will have a 150-cover dining room and additional bar seating for 95 covers as well as a beautiful garden with over 100 covers and 31 beautiful boutique bedrooms. This marks a hugely exciting new chapter for our business and a big step forward for Heartwood Collection. Heartwood Collection has a long-standing reputation for excellence in the hospitality industry. For our guests, this excellence resonates in the quality of our food and our service. For our employees, this commitment to excellence is integral to the way we train, support and reward our people. We pride ourselves on having some of the best people in the business working in our brasseries, pubs and our head office. At our heart is a strong sense of family and within that environment, we nurture and encourage our people to be the very best they can be and to strive to achieve even more. Role Overview and Responsibilities The Night Manager is responsible for the safety of our guests who engage in overnight accommodation, the smooth running of operations, and ensuring health and safety standards and a high degree of guest care are delivered through the night. Overall responsibility and accountability for the safe, consistent and compliant operation of the site outside of key trading hours. Undertakelate guest check-in and early guest check-out, forward reservation checks, and room allocations/ upgrades in the property management system (PMS) and ensure special requests and room setup are communicated to Management Teams and Housekeeping Team. Conduct night auditing procedures such as routine fire, health and safety, security, walkarounds and compliance checks, reporting any issues or discrepancies to the opening Duty Manager. Ensure the breakfast service pre-shift checks and duties have been completed before and provide effective shift handover. Complete cleaning duties and rotas throughout, manning the cleanliness and standards across the property Evacuate the property in the event of a fire alarm activation and follow company procedure to manage the event until support arrives on site. Work with the Management Team to ensure that the property is safe and operating within the legal within Fire, Health and Safety, Licensing laws, Environmental Health and Employment law Night Manager - What we offer: 40-hour contract Stepping Stones - Our industry-leading training and development platform which supports progression for those who want it The Pantry 100s of retailers and experience discounts through Reward Gateway 50% off food at any Heartwood Inns or Brasserie Blanc Friends and Family discount of 20% off food at any Heartwood Inns or Brasserie Blanc Enhanced Maternity and paternity package 28 days of holiday Refer a Friend Bonus up to £1500 Discounted company gift cards A thoughtful gift to celebrate your birthday Employee Assistance Program with Hospitality Action Cycle to Work Scheme Instant access to pay you have already earned through EarlyPay Night Manager - The Ideal Candidate: A genuine passion for the hospitality industry, with e xperience in hospitality management, and a hands-on approach An ability to balance health, safety and security requirements with service and standards delivery and guest expectations Strong interpersonal skills for diplomatically handling staff and customers, people-focused Structured and organised with strong planning skills, and problem-solving ability, to resolve issues as they arise To be fully conversant with property fire management procedures A trustworthy individualand a versatile all-rounder, able to effectively manage their time between administration tasks and having a visible presence in the operation Heartwood Collection is already an award-winning collection of cosy pubs and atmospheric brasseries at the heart of their local communities serving great fresh, seasonal food. We are now expanding the concept into rooms. Our Brasserie Blancs, the French brasserie business inspired by Raymond Blanc and Heartwood Inns (Formally White Brasserie Company) are renowned for being a home-from-home. Heartwood Collectionis a multi award-winning hospitality group: - Sunday Times Best Places to Work winner 2024 - Double winner at the Publican Awards 2024 - R200 - SRA 3 star rated - plus many more! TPBN1_UKCT