The Role
The Time and Attendance team provides a service to 30,000 UK based employees by processing and maintaining accurate Time and Attendance records.
The role will operate in a busy customer facing environment, dealing with queries of varying complexity from employees and stakeholders in the business.
The main objective of this role is to support with queries from employees within agreed service levels and provide high levels of customer service through resolving transactional queries, processing requests and maintaining accurate data and systems.
The role also contains an administrative duties and may undertake a range of regular scheduled tasks and ensuring these are completed. For example: processing pay extracts for overtime, conducting system checks and processing new starters.
As a Time and Attendance advisor, you will be responsible for navigating a number of business systems to support with queries and business processes.
This role requires a customer focused approached to service delivery and operations and encompasses performance improvement, process improvement.
Role Responsibilities:
Not limited to
- Navigating multiple systems and using process knowledge to respond to employees' queries.
- Ensuring a high level of quality & customer service, in line with the Service Level Agreement.
- Responsible for supporting Time & Attendance tasks such as extracting and checking pay data, running reports, and data cleansing activities.
- Contribute to continuous improvement of existing procedures and processes to improve efficiency and effectiveness of the daily operation.
- Assisting in the review, development and implementation of changes to working procedures and documentation.
- Provide additional support to projects impacting Time & Attendance processes and team when required.
What BAE Systems are looking for, from you:
- Intermediate Excel Skills.
- Ability to learn and navigate business systems & applications.
- Excellent oral and written communication skills.
- Understanding of governance principles.
Security Requirements: BPSS
This role requires you to obtain a basic disclosure along with employment reference checks before starting.
The Umbrella rate quoted above is the Gross Umbrella rate (i.e. the rate we pay to the Umbrella Company inclusive of ALL employment costs). Please note, the rate paid by the Umbrella will be less, as will a Limited Deemed rate or Agency PAYE rate. Please get in touch to discuss the rates via these different payment vehicles.