Account Manager

Position: Account Manager Location: London Bridge + 1 day WFH (optional after probation)Job Type: Full-timeCompany Overview:  Activate Branding is a dynamic, innovative and rapidly growing player in the promotional merchandise industry. We specialize in creating impactful and sustainable branded products that elevate our clients' marketing strategies. We take pride in our commitment to creativity, quality and sustainability. As we continue to expand our international client portfolio, we are seeking a highly motivated and experienced Account Manager to join our team.Position Overview: The Account Manager will be responsible for building and maintaining strong relationships with clients, understanding their promotional merchandise requirements, and ensuring the successful execution of projects. This role requires a strategic thinker with excellent communication skills, a keen understanding of the promotional merchandise industry, and a passion for delivering exceptional service.Key Responsibilities:Client Relationship Management:Build and nurture strong relationships with existing clients.Act as the main point of contact for client inquiries, concerns, and feedback.Proactively identify opportunities to upsell and cross-sell products and services.Project Coordination:Collaborate with clients to understand their promotional merchandise needs and goals.Work closely with the internal creative and production teams to develop and execute projects on time and within budget.Ensure the seamless delivery of high-quality promotional merchandise to clients.Strategic Planning:Conduct market research to stay informed about industry trends, competitors, and client preferences.Provide strategic guidance to clients on the selection of promotional products that align with their brand and marketing objectives.Sales and Business Development:Identify and pursue new business opportunities within existing accounts.Collaborate with the sales team to generate leads and contribute to the overall growth of the company.Reporting and Analysis:Track and report on key account metrics, including sales performance, client satisfaction, and project success.Analyse data to identify areas for improvement and implement strategies to enhance client satisfaction.Qualifications:Proven experience as an Account Manager in the promotional merchandise industry.Strong understanding of promotional products and their applications in marketing.Excellent communication and interpersonal skills.Ability to manage multiple projects simultaneously and meet tight deadlines.Proactive problem-solving and decision-making abilities.Familiarity with CRM software and Microsoft Office Suite.Benefits:Competitive salary with performance-based bonuses.Comprehensive health and wellness benefits package.Professional development opportunities.Dynamic and collaborative work environment.Flexible WFH 1 day/ week (upon completion of probation)Fun and social WeWork office with social events, bar & baristaTeam lunchesDog friendly officeGreat career progression Personal Volunteering PTO daysBirthday day offIf you are a results-driven individual with a passion for client satisfaction and a background in promotional merchandise, we invite you to apply for this exciting opportunity to contribute to the growth of our innovative company.To apply for this role please send a CV and a cover letter outlining your interest in the role and earning expectations to:  [email protected]