2nd Line Engineer

Our client is a Managed Services Provider/ Technology Solutions provider with an exciting opportunity to join their dedicated technical team. This is a full time, permanent role, offering an immediate start for a Microsoft Solution Engineer who enjoys working within a busy and fast paced technical environment. This role has been created to support the rapid expansion of the company and would suit a highly competent individual with strong and effective communication skills The successful candidate will be required to complete a satisfactory DBS check.Role Responsibilities:Responding to and resolving technical queries from end users and VIPs via ITSM tool MDM Administration Desktop troubleshooting Ensuring Customer Documentation is kept up to date Working with the team to identify and implement changes to Customer Environments to address common issues Providing the highest level of Customer Service Equipment request handling Device management and stock control Updating assets on our Asset Management system Incoming call handling Management of Customer Endpoint protection Assist Senior Engineers in implementing best practices across systemsDealing with escalations and BAU. Reporting to Line ManagerCustomer site visits where requiredKey Skills & ExperienceExperience in supporting Windows Desktop Strong people skills Understanding of networking fundamentals TCP/IP DNS DHCP Able to be self sufficient and driven Willing to learn new skills Extensive experience of troubleshooting a range of devices Ability to provide VIP support both remote and face to face Ability to create detailed and accessible documentationDetail oriented and organised Have an ability to work independently, autonomously and take initiative Can multi-task and proactively manage various issues and conflicting priorities Have strong and effective written and verbal communication skills Desirable Skills and Experience: MDM (Mobile Device Management) Especially Experience in supporting Apple MacOS / Ios and MS Windows Familiarity with an ITSM tool Phone Management