IT Support Engineer

IT Support Engineer – 2nd Line. Based in Liverpool City Centre, Merseyside, my client has a new requirement for an enthusiastic IT Support Engineer – 2nd Line with the option of 2 days WFH. I am looking for someone around 2-3 years experience in a similar role. This role is split into 50% BAU and 50% Project work. Please only send your CV if your based in or around Liverpool City Centre or live within commutable distance. You must have experience/technical skills in: * A track record of delivering projects with minimal supervision. * Active Directory to an Group Policy Level. * Microsoft 365 including security. * Talking to non-technical stakeholders. * Proven experience in technical support for critical business services. * Enthusiastic/common sense. * Excellent communicator/professional. Role involves: * Support/enhance critical IT services, including Active Directory & Microsoft 365. * Support the delivery of project workstreams, meeting objectives efficiently. * Innovate & drive efficiencies in IT service delivery. * Develop/refine IT processes & procedures. * Ensure SLAs and KPIs, delivering IT support to the highest standards. * Liaise with internal & external stakeholders to align IT solutions with business needs. Please send your CV to work for a great company