Key Accounts Manager

Gleesons has been exclusive partnered with a 3PL Business looking for a Key Account Manager, this opportunity is Excellent for a professional looking to grow out a Career within a well-established fast-growing businesses.

Job Title: Key Account Manager

Salary: 45,000 - 55,000

Work Type: Hybrid

Locations: Birmingham

The Duties:

• Manage commercial aspects, relationships, and client ownership, including P&L oversight.
• Supervise Service Delivery and Operations, ensuring adherence to SLAs, addressing KPI variances, and conducting Satisfaction Surveys; ensure all internal reports and analyses are provided.
• Prepare and lead monthly and quarterly business reviews and routine client meetings for account evaluation.
• Support Project Managers in leading new business initiatives or client projects for your accounts.
• Collaborate with clients and internal stakeholders on account development and growth.
• Identify opportunities to enhance client solutions, improve customer experience, and/or reduce costs.
• Conduct risk and issue analysis, share mitigation plans, and update contingencies as necessary.
• Handle account escalations promptly to ensure resolution.
• Manage and develop the team.

Your Profile

• Proven Track record in Account Management and developing high-performing teams.
• Tech Vertical Experience / Understanding
• Stakeholder Management
• Customer-centric with the ability to build and sustain relationships.
• Excellent verbal and written communication skills.

At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.

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