Collections Manager

We have a brilliant opportunity for an experienced Collections Manager to join our very well established client on site in Manchester. You will be responsible for the management of a team of collectors and all aspects of their performance, resolving issues as they arise. This role is fully onsite however, once established, opportunity to move to a Hybrid model will be considered. Salary on offer is £34,000 + company benefits Duties Lead, motivate and manage collectors both individually and as a team, to achieve set targets, objectives & timetables utilising documented 1-2-1’s, coaching, sampling and feedback. Set, communicate, and monitor revenue targets daily / weekly / monthly for both individual collectors and the team. Performance manage any collector who has not met performance or revenue delivery through the contact centre performance management process. Monitor contact centre dashboard ensuring delivery of business objectives through SLA's and KPI's, ensuring calls are answered professionally and in line with company procedures, exceeding customer expectations. Work closely with dialler / campaign managers to ensure call demands are being met. Use all data available to understand and address key issues and trends such as call abandonment, calls waiting, call avoidance etc taking a robust approach with under-performers. Assist with planning the long-term recruitment requirements of the Customer Services Department work force. Work collectively with other managers to ensure smooth running of the contact centre in the absence of the contact centre manager. Experience Experience managing a team in collections is essential Excellent coaching and support skills Strong communication skills, written & oral Used to setting KPI's & SLA's for your team