Customer Service Advisor

Customer Service Advisor Shifts: 2 week rolling shift pattern includes every other Sunday working  Start Times: 9:30am-6pm Shape meaningful experiences, provide top-notch service, and grow with us! We are seeking a dedicated and proactive Customer Service Advisor who thrives in a dynamic, fast-paced environment. This role goes beyond just answering calls—you'll be at the heart of ensuring smooth operations, collaborating across departments, and building lasting relationships with our customers. Why You’ll Love Working with Us: Flexibility that fits your lifestyle: Some flexibility with hours will be needed as we sometimes need extra support during busy periods, including occasional evenings or weekends. Annual Pay Reviews: Your hard work doesn’t go unnoticed—we offer regular reviews to reward your dedication. Generous Holiday Entitlement: 20 days of holiday, plus bank holidays to recharge and relax. Exclusive Benefits: Retail discounts, health care cash plans, and a pension plan that helps secure your future. Growth Opportunities: Unlock additional benefits as you progress with us and reach new career milestones. Your Day-to-Day Responsibilities Will Include: Customer Engagement: Handle and respond to customer enquiries (email, phone, etc.) in a timely and professional manner, offering exceptional service with every interaction. Inventory & Order Management: Work closely with our warehouse team to monitor stock levels, ensuring customers receive up-to-date, accurate product information. Data & Reporting: Maintain precise customer records, including preferences, order histories, and invoices. You'll also generate and analyse sales reports, helping to forecast and drive decision-making. Product Expertise: Stay up-to-date on our full product range, ensuring you're always ready to offer recommendations and insights to customers. Cross-Team Collaboration: Partner with marketing, finance, logistics, and other departments to ensure seamless communication and smooth operations. Administrative Support: Assist the technical team with product updates, label templates, and ensure that invoices and labels are properly handled for customer orders. General Office Duties: Provide general administrative support across departments, keeping things running smoothly day-to-day. What You’ll Bring to the Role: Qualifications: GCSEs (including English and Mathematics, Grade C/Level 4 or above), plus an NVQ Level 3 in Business Administration (or equivalent qualification). Experience: While experience in an FMCG customer service environment is desirable, it’s not essential. However, familiarity with Microsoft Office (especially Excel) and CRM systems will be beneficial. Skills: You’re comfortable with data entry and reporting, have strong attention to detail, and can quickly learn new systems and processes. Ready to take the next step in your career? If you’re looking for a role where you can make a real impact, grow professionally, and work within a supportive and forward-thinking team, then we’d love to hear from you! Apply today and be a part of our journey toward success