Trade Customer Service Executive

Trade Counter Customer Service Executive / Supervisor Salary: Circa £28k, plus store bonus scheme and additional benefits Hours: Full-Time / Part-Time with weekend availability Locations: Ferndown, New Milton, and Lymington – Hampshire About Us Join a successful, family-run decorators’ merchant known for top-quality products and exceptional service across 18 locations nationwide. From DIY enthusiasts to trade professionals, our commitment to excellence ensures customers always get "The Best Start for a Perfect Finish." We are excited to welcome a dedicated Trade Counter Customer Service Executive / Supervisor to our Hampshire team, supporting stores in Ferndown, New Milton, and Lymington. The Role As a Trade Counter Customer Service Executive / Supervisor, you'll be instrumental in creating a top-notch experience for customers. You'll lead by example, ensuring high standards across the store while helping customers find exactly what they need. Key Responsibilities: * Store Leadership: Act as a key holder, managing store opening and closing to ensure security and readiness. * Customer Engagement: Provide exceptional service tailored to both trade professionals and retail customers. * Sales & Service: Support your team to achieve sales targets, sharing product knowledge and solutions. * Store Standards: Maintain an appealing, well-organized store layout. * Stock Management: Keep shelves stocked and inventory up to date. * Team Collaboration: Foster a positive and productive work environment. What We're Looking For * Experience: Previous sales or customer service experience in trade or retail settings, ideally with some supervisory experience. * Driving License: Must have a valid driver’s license and access to a vehicle. * Flexibility: Weekend availability and willingness to travel to nearby stores as needed. * Skills: Team-oriented, strong communication skills, high attention to detail, and a commitment to quality. Benefits * Competitive pay up to £13.00 per hour * Performance-based bonus scheme * Company pension and employee discounts * Pathways for career growth in a nationwide family-run business Schedule: * Flexible 10-hour shifts, some Saturdays 7-2pm Qualifications * Education: GCSE or equivalent preferred * Experience: 1+ year ideally with some trade counter experience, not essential. If you’re ready to join a company that values people and takes pride in every project, apply today and help us achieve the “Perfect Finish” every time