Customer Service Administrator

Description We are currently seeking a Customer Service Administrator to join a well-established, family-run SME based in Newtown, Powys. Working within a busy existing team of 6 you will be required to provide friendly, helpful customer service, develop a base of existing accounts & bring on new customers. Key duties and responsibilities Answer incoming telephone calls in a timely and professional manner Processing of telephone, email & website orders Advise customers of products and services on offer Professionally handle customer queries & resolve any issues in line with personal level of responsibility Develop and maintain relationships with existing accounts Take part in daily telesales campaigns to develop customer relations and increase sales Make proactive sales calls to potential new accounts Conduct follow up calls to existing accounts to promote new products and services Assist with any other reasonable tasks as required Requirements Previous experience of working in a similar role Experience of working to KPIS Good telephone interaction The ability to work well in a team Working knowledge of IT programmes Practical and logical; the ability to solve problems quickly and accurately Keen attention to detail Strong literacy & numeracy skills Benefits Salary of £27,000- £30,000 Bonus scheme available after probationary period 25 days holiday per annum plus bank holidays Provision of lunch every day Working Hours Full time preferred but part time considered Full Time Monday - Friday 8am-5pm Part time to be discussed TPBN1_UKTJ