Customer Service Manager

Customer Service Manager/ London / permanent/ up to £52,000My client, a global and well recognised real estate business, are looking for a Customer Service Manager to join their London team covering multiple luxury developments. This role will play a crucial part in the delivery of the highest quality homes to customers, ensuring quality assurance is maintained throughout. As a Customer Service Manager, you should come with experience in property and have a solid understanding of managing customer expectations in regard to snagging and defects.Role and Responsibilities: Support customers in their journey to moving into their new home regarding snagging and defectsArrange relevant contractors to complete snagging or replacement worksEnsure all customer complaints are logged and actioned within the agreed time frameIdentify any ongoing trends in defects and work with the relevant teams to prevent these moving forwardCarry out pre completion checks and ensure properties meet standardsRemain in constant communication with all contracting teamsAttend property handovers and assist with property questionsRemain in touch with property owners during their warranty periodWork with relevant housing associations regarding social housing propertiesKeep up to date with reports and maintain systemsCommunicate with all parties in a face-to-face environment and also over email and phoneEssential Skills: Previous Experience in a Customer Service Manager/ Property Manager role within the property or real estate industryDefect management experience is desirableYou should be comfortable and confident in dealing with customers face to face and over the phoneAble to build strong relationships with contractors and third partiesConfident with CRM systems and reportingKnowledge of Health and Safety Standards within the building industry would be good to havePackage: £42,000 - £52,000 base salary DOECar allowance of up to £4,500Quarterly bonuses totally up to £8,000 annually depending on performanceExcellent benefits including healthcare and flexi hours