Community Assistant

Are you passionate about building and nurturing online communities? We’re seeking a dynamic and creative Community Assistant to become a key driver in fostering a thriving community of wellness advocates. The company. Founded by international footballer Thomas ‘Hal’ Robson Kanu, The Turmeric Co. is one of the fastest-growing health brands in the UK ? We make a range of 100% natural, potent, on-the-go drinks that support the health and wellbeing of people in all walks of life. Perfected for over 20 years and backed by science, our unique formula has supported the wellness of over 10,000 people across the UK, winning two Great Taste Awards (amongst many others!) in the process ? https://theturmeric.co/   The role. As a core member of the Marketing team, our Community Assistant will play a pivotal role in shaping our online identity and driving customer loyalty. Your creativity and proactive approach will help cultivate a strong sense of belonging among our community members. The responsibilities. ·       Monitoring and responding to comments and messages: This includes all brand organic social media platforms, forums, and paid ad comments (Meta). ·       Engaging with brand community members: Comment on partner and ambassador social posts, alerting the Marketing team of any goings-on that we could shout about. ·       Encouraging discussions and participation: Use social listening tools to proactively identify conversations for us to tap into - asking questions, answering questions, and giving advice. ·       Identifying and addressing community issues: Resolve conflicts, provide solutions, and look to continuously improve the community experience. ·       Curating relevant content: Share UGC on socials that aligns with the brand identity. ·       Tracking community metrics: Analyse engagement and provide feedback to the Marketing/Customer Service team on what is working and what isn’t. ·       Pioneering community-led campaigns: Regularly communicate with community stakeholders to encourage engagement. ·       Moderating community content: Ensure that digital discussions stay on-topic and adhere to community guidelines. ·       File any UGC that is posted by our community: Keep OneDrive folders up-to-date with relevant UGC that can be used for Marketing. ·       Spearheading Pinterest community: Ignite brand presence on Pinterest by posting images, responding to comments/messages, and building relationships with other users and influencers.   The person. ·      Is consistent, resilient, and accountable. ·      Is empathic and a good listener. ·      Is willing to allocate time on weekends for community management. ·      Is dynamic, adaptable, and open to feedback and changes. ·      Is a natural problem-solver.   The skillset. ·      Strong understanding of social media platforms. ·      Exceptional written and verbal English communication skills. ·      Great knowledge of Microsoft Office, especially Excel. ·      Ability to communicate clearly and concisely. ·       Effective organisation and time management skills to handle multiple tasks. ·      Bachelor’s degree in English, Communications, Public Relations, or a related writing-focused field that emphasises communication skills field is preferred but not essential.   The benefits. ·      A generous employee discount on all products. ·      A unique opportunity to grow your skillset in a supportive, family-run business. ·      Flexible working arrangements. ·      Excellent networking opportunities within the health & wellness space. Apply now to join our team at The Turmeric Co. and help us take our brand to new heights!