Claims Administrator

Yolk Recruitment Public Sector and Not-for-Profit is proud to be working with a collaborative and creative Housing Association to secure a Claims Administrator for a fixed-term contract until 31st March 2025. The Opportunity Manage and respond to disrepair claims in line with the requirements set out within the Pre-Action Protocol for Housing Disrepair Cases (Wales). Ensure disrepair claims are dealt with effectively and within the timescales set out in the disrepair protocol. To administer insurance and compensation claims received by the organisation with support provided by our appointed Insurance Broker. Core Responsibilities: Act as the main point of contact for disrepair claims; upon receipt of a letter of claim, record the details and maintain accurate records of documentation relating to the claim and the outcome. Regular correspondence with legal representatives to support in achieving the objectives of the Pre-action Protocol. Oversee responses to compensation claims to ensure they are dealt with promptly. Liaise with our appointed Insurance Broker to seek guidance and support on insurance related matters when necessary. Essential Requirements: Educated to Level 2 of the National Qualification Framework for England, Wales and Northern Ireland. Experience in handling a variety of claims. Previous experience in communicating with claimants and/ or their legal representatives. Be able to demonstrate excellent written and verbal communication skills including letter writing. Benefits: Flexi Time Hybrid Working Free on-site parking 33 days of annual leave (including bank holidays) Defined Contribution Pension Scheme Occupational Sick Pay Training and Development opportunities A comprehensive range of company benefits, including a Cycle to Work scheme and access to HOP (Home of Perks) with a whole array of shopping discounts and cashback. Free, confidential, 24/7 employee assistance programme (with access to flexible counselling) If you think this one's for you: Please contact Hannah Welfoot at Yolk Recruitment: (phone number removed) Yolk Public Sector & Not-for-Profit team works with organisations across the UK to fulfil their recruitment needs and to achieve their D&I objectives. We recruit temporary, contract and permanent hires for 1 off specialist needs or for volume campaigns. We support our applicants to navigate the public sector recruitment processes and secure their dream jobs. Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work