Customer Service Advisor

Customer Service Advisor | Liverpool | Salary: £24,000 - £25,000 + Benefits Our client is a brand who has an opportunity like no other, a brand experiencing huge change and big moves! They are actively recruiting talented individuals to join a successful and vibrant customer service team based at their HQ in Liverpool. If you're ready to make your mark in a forward-thinking company and thrive in a collaborative environment, we want to hear from you. Responsibilities for a Customer Service Advisor (but not limited to) Acting as the first point of contact for all queries. Use our online platform to reply to all customer enquiries for both email and social media. Manage live chat during working hours. Dealing with customer queries and complaints. Tracking deliveries with couriers Maintaining customer satisfaction Assisting with returns ensuring the team is up to date with latest customer communications. Dealing with customer chargebacks. Ensuring all customer enquiries are dealt with in professional and timely manner. Customer Service Advisor Benefits: Early finish on a Friday Free parking onsite. On site Gym 40% staff discount. Staff events. Free refreshments provided. 25 days holidays plus 8 bank holidays. Hours of Work: Full Time, Permanent, Mon Thur 8am -4.30pm, Fri 8.00am-4pm Customer Service Advisor Requirements: Experience of working in a customer service environment with the ability to thrive under pressure and achieve customer satisfaction. Understanding of GDPR Great verbal and written communication skills. The ability to build rapport and trust with customers. Excellent planning and organisational skills. Excellent communication skills (spoken and written), including strong spelling and grammar skills. Competent with Microsoft Office - Word/Excel/Outlook To demonstrate an effective knowledge of products and services. Ready to take on the thrilling adventure of being a Customer Service Advisor? If you're confident you've got what it takes, don't hesitate apply now! BBBH30766