Call Centre Agent

Hiring Contact Centre Administrator to work in Hertford ! You will be recovering unpaid service charge and ground rent arrears in a timely and accurate manner. You will be working to set service level agreements. Ensuring agents are kept regularly updated with the latest progress of each case referred to the client. Contact Centre Admin Salary: £23,500 per annum Salary review every 6 months 25 days of annual leave plus bank holidays Contact Centre Admin Details: Hours: Monday to Friday 0 9:00-17:00 Recovering unpaid monies in a timely and accurate manner Providing prompt and efficient service to clients Dealing with inbound/outbound calls Following set processes and guidelines to ensure all required actions are carried out to achieve the desired outcome Processing card and cheque payments Assisting clients with any queries and responding to emails Ensure daily individual and team targets are achieved Preparing and serving section 121 notices Reporting to the management team Contact Centre Administrator Requirements: Excellent customer service, communication and organisational skills Great telephone manner and familiarity with customer systems High attention to detail Submit your CV or call Giovanna on (phone number removed) to apply