Company:
Kolt Recruitment Ltd
Location: Croydon
Closing Date: 13/10/2024
Salary: £25,000 - £30,000 Per Annum
Hours: Full Time
Type:
Job Requirements / Description
Kolt Recruitment are recruiting for a Bodyshop Customer Service Advisor for a leading accident repair centre.
Key Responsibilities:
- Carry out customers follow up and prospecting activities coordinated with the Bodyshop
- Manager to maximise financial opportunities.
- Ensure that all customers and visitors are greeted both personally, via email and phone in a friendly, efficient and professional manner.
- Assist the Bodyshop and all other Bodyshop advisers
- Ensure all customer databases are kept up to date and GDPR data is correctly input.
- Assist with the effective running of promotions
- Answer and deal with calls and emails in a prompt and efficient manner
- Receive customer bookings plan onward travel requirements, offering customer courtesy car option, courtesy transport or collection and delivery facilities.
- Ensure adequate insurance cover is in place for all loan vehicles.
- Update and manage the customers expectations during the booking process.
- Update all Customers during the repair of their vehicles
- Maintain customer updates on all Bodyshop management systems
- Maintain contact with all internal business daily where updates are required.
Key Requirements:
- Have experience of working in a customer service position.
- Have excellent communication and customer service skills.
If you would like any further information on this role please call Kolt Recruitment.
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