Supervisor / Manager

Supervisor / Manager – Birmingham Job Overview TSR Legal are proud to be working with a leading international law firm who are now seeking a Supervisor to lead a dedicated Vehicle Hire team, managing various aspects of defendant credit hire dispute resolution. This role involves supervising claims ranging from small track to multi-track, including fraudulent claims, and supporting strategic initiatives to provide insurers with tailored solutions. Applications are encouraged from fee earning paralegals who are looking for a new challenge in the legal sector. Key Responsibilities * Team Leadership: Oversee and mentor a team handling volume litigated credit hire cases, ensuring high performance, compliance with SLAs, and staff development. * Client Management: Act as the primary contact for clients, providing expert advice and supporting marketing and business development efforts. * File Supervision: Ensure files are handled proactively, and fee earners meet commercial and client demands effectively. * Performance Management: Carry out reviews, manage absences, and oversee staff well-being. * Work Allocation: Distribute work according to skillsets, ensuring profitability and high-quality service. What's on Offer * Flexible Working: Enjoy flexibility with both remote and in-office options. * Comprehensive Benefits: Includes private medical insurance, income protection, and discounted gym membership. * Growth Opportunities: Access to professional development funding and structured career progression. * Inclusive Culture: The firms values diversity and encourage all candidates to apply, even if not meeting every qualification. Candidate Profile * Supervisory Experience: Preferably in a motor or vehicle hire environment, with a proven ability to handle credit hire or similar case types. * Strong Communication and People Skills: Capable of mentoring team members, managing client relationships, and motivating teams. * Commercial Acumen and Analytical Skills: Able to evaluate evidence critically and make commercially sound decisions. * IT Proficiency: Strong working knowledge of Excel and Word. Contact Rachel Phillips, Associate Director in confidence on (phone number removed) or apply directly below