Head of Technical Services (hybrid)

Are you a payments expert with a passion for delivering exceptional technical service to large corporate clients? We've partnered with a well known UK payments business who are looking for a talented Technical Service Lead/Head of to spearhead our corporate account support, focusing on clients in the Hospitality space. Your primary focus will be ensuring smooth, seamless technical support for our corporate customers, managing Level 2 queries, and coordinating with Level 3 to deliver fast and effective resolutions. You’ll be responsible for creating and implementing scalable processes to support our corporate clients, enabling teams to meet their technical requirements. Lead the corporate account support function, building a robust support structure for Hospitality, F&B, and Retail clients. Manage and resolve Level 2 technical queries, ensuring smooth escalation to Level 3 when needed. Develop and optimize processes for corporate customer support, ensuring quick turnaround and proactive problem-solving. Provide insight and strategy on how to enhance service delivery for corporate accounts. Proven track record of building support systems for corporate customers, particularly in the Hospitality, F&B, or Retail sectors. Experience with businesses that deliver technical services or hardware solutions at a corporate level in these industries. Strong leadership and process optimization skills, with the ability to mentor and develop a high-performing support team. Ability to work in a fast-paced, tech-driven environment with a focus on excellence in service delivery. This is a unique opportunity to shape the corporate support function for a leading payments company in a period of high growth. If you have the technical expertise and leadership experience to drive change and deliver exceptional customer support, we want to hear from you!