1st Stage Interviews: 31st October
Are you an administrationprofessional with a dedication to customer service, looking for a rewarding role, and living in the Bath area?
If so, Curo, a leading housing association based in Bath, is actively seeking a dynamic individual with strong administrative skills to take on the role of Lettings Coordinator.
As an integral part of Curos lettings team, you will play a crucial role in the lettings administration process for the social rent tenancies. This is a golden opportunity to start your career with Curo.
This role will be 37 hours a week, primarily based out of the Bath Head Office.
Why join Curo?
At Curo, we're not just about providing housingwe're about building futures. We believe our colleagues are the cornerstone of our success, and we're committed to ensuring each colleague has the opportunity to grow, learn, and advance. With our forward-thinking strategy, we're constantly exploring a wide range of dynamic projects and career progression opportunities designed to inspire and engage.
We embrace a values-driven culture that revolves around Care, Respect, Openness, Fairness, and Trust.
- This means delivering exceptional customer service while treating all individuals warmly and honestly.
- We value diversity, tailor services where possible, and maintain transparent, inclusive communication.
- Our ethical commitment ensures consistency and decency in our treatment of others, even when challenges arise.
- Trust is paramount, as we entrust our team, customers, colleagues, and partners to act with integrity and make decisions for the right reasons.
Whether you're looking to make a difference in the community, develop your skills, or take your career to the next level, Curo is the place where your ambitions become achievements.
What you'll be doing
As a Lettings Coordinator, your responsibilities will include comprehensive lettings administration, from processing move-out notices to seamlessly handing over properties to new customers. You will be a point of contact for both internal and external customers, addressing queries, resolving issues promptly, and ensuring excellent customer service.
Collaborating closely with Lettings Negotiators and the Lettings Team, you will contribute to achieving team targets. This involves coordinating interviews, collecting references, processing payments, issuing tenancy packs, and setting up new customer accounts. Utilising our in-house case management QL system and other software tools, you will efficiently manage tasks from initiation to completion, maintaining up-to-date information.
More about you
The successfullettings coordinator will have strong administration skills and be used to working in a busy team environment. They will have the following skills and background.
- Youll be used to working in a varied and busy administration role which means youll be very organised and able to multi task. Youll be able to prioritise your work, whilst being adaptable to changing priorities and interruptions.
- Youll be a great communicator who is professional, helpful and willing to go the extra mile for your customers and to support your team.
- You have a dedication to providing the highest levels of customer service.
- Youll have the ability to learn new systems quickly and possibly experience of using workflows to complete tasks. Youll have a high standard of attention to detail.
- Youll enjoy a role that involves following a process and youll get satisfaction from helping our customers move to their new homes.
- At the same time you will demonstrate resilience and the desire to work in an interesting environment where no day is ever the same.
What youll get in return
We believe youll have a job that makes you feel good about what youre doing and help us to make a difference to our customers lives every day.
So in return for all your hard work, not only do our Lettings Coordinators get a great salary but we also offer:
- 26 days annual leave (plus public holidays) rising to 29 days after 3 years service
- An additional days leave on your birthday
- Contributory (Salary Sacrifice) Pension Scheme matched by CURO up to 10%
- Annual Homes for Good Reward Bonus
- Life Assurance Policy (up to 6x your annual salary)
- Flexible Benefits including the ability to buy up to 5 days additional annual leave, gym membership, Health Cash Plan, Computer Scheme, Green Cars, Cycle to Work
- Perks at Work access to 1000s of discounts online and in-store.
- Employee Assistance Programme (EAP) providing friendly impartial advice on financial, health, work or mental wellbeing.
- Free Parking at many of our Offices.
For an informal discussion about the role please call: Lucy Whittaker on 07989 672926
We will be closing applications on 17th October 2024 however we will be reviewing applications as they come in and may close the vacancy earlier should we find the right applicant. So, if you think youre the person for this job, please dont delay and apply today.
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