Qualifications Assistant

Our growing client is looking for a Qualifications Assistant to join their team. The successful candidate will provide administrative support to the Qualifications Team Leaders and will be maintaining the database and paper records. Responsibilities: * Archive qualification-related documentation * Resolve qualification/examination issues and work closely with key stakeholders to provide a positive customer experience * Effectively respond to all queries related to qualifications via e-mail, web chat and phone, whilst providing consistently high levels of customer service to all stakeholders. * Communication with the Membership Panel to assist in coordinating availability for application reviews Skills and Requirements: * Strong time management and organisational skills * High degree of attention to detail and accuracy * Strong communication skills - both verbally and in writing to effectively communicate with a range of stakeholders * Good problem-solving skills * Relationship building skills –developing and maintaining good relationships with customers and colleagues Benefits: * 25 days holiday + Bank Holidays. * Private healthcare and dental cover is available after completion of probationary period. * Pension scheme. * Life assurance at four times the salary. * Salary sacrifice schemes. * Free parking on site. * One paid volunteering day per year. * Hybrid/flexible working options are available dependent on job role FS1 Recruitment is a UK-based recruitment agency providing solutions within the Sales, Marketing and Creative fields for permanent, freelance and contract positions please contact us to discuss one of our many positions