Community Energy Co-Ordinator

Do you want to help power your career and be part of an evolving energy industry?​ ​ An exciting opportunity has arisen for a professional and enthusiastic Community Energy Coordinator to join our Customer Services Directorate. The energy industry is advancing with investment in smart technology and innovation to support our customers. Northern Powergrid, as the company responsible for powering everyday life for 8 million customers across 3.9 million homes and businesses in the Northeast, Yorkshire and northern Lincolnshire, is at the forefront of delivering a power network that meets the region’s needs, now and in the future. Our vision is to be the best energy company in serving our customers whilst delivering sustainable energy solutions as we support the region’s drive towards net zero emissions. Community energy is a critical part of the transition to the smart, net zero energy system of the future. Building on the support we already provide in our communities, Northern Powergrid is excited to be setting up a brand new Community Energy Team. We have ambitious plans as part of our current price control period, which runs until 2028, to deliver targeted support in communities and make the energy transition fair. Our Community Energy Team will provide targeted support to community energy groups and projects across our region, helping them to unlock the maximum benefits for their communities. They will also identify our most vulnerable communities and reach out to help them access the benefits community energy projects and other forms of support can bring. All this will help us to ensure that we are driving a just transition to net zero. We have a fantastic opportunity for a talented individual to help us drive forward on these plans. We are looking for a candidate who can help us to deliver tangible outcomes for communities and drive forwards our support for new projects. This role is the administrative and engagement function of the Community Energy Team. The successful candidate will process requests from community organisations, including community energy groups, to ensure that Northern Powergrid provides excellent customer service in response to queries and requests for support. You will attend engagement events, including Northern Powergrid’s Community Energy Forum, monitoring learnings and feeding these back into the business via internal governance processes. You will also take a key role in developing the literature and resources used to promote Northern Powergrid’s energy support initiatives and driving uptake of the PSR, fuel poverty advice, home decarbonisation advice and community energy support. You would be joining the Vulnerability team in the Customer Services Directorate, who are passionate about what they do. They are a motivated and committed team who want to do the best by our customers, treat everybody fairly and always strive to deliver industry leading 10/10 services. What’s the package? In return for the right candidate, we offer a competitive salary of £26-28,000 (dependent on experience). We also offer fantastic career prospects, as well as: • Enrolment in our pension scheme with a generous company contribution • Free onsite parking • 25 days’ Annual Leave entitlement Northern Powergrid offers the opportunity to: • Drive forward some of the most exciting and innovative community energy projects in our region • Support our vulnerable communities to access support with their energy, both now and in the future • Make a difference in your local community, working for an anchor organisation in the North East & Yorkshire • Be a driving force in our region’s journey to net zero • Join a growing organisation who really does put customer service at the forefront of decision-making • Access opportunities to develop your skills and progress in your career • Work for one of the largest employers in the North East and Yorkshire. Key responsibilities: • Support the Community Energy Project Advisor and Community Energy Outreach Advisor to process requests, queries and administrative tasks in relation to the community energy programme • Attend regular engagement events, record findings and provide post-event summaries to feed learnings into the business • Facilitate connections between community organisations and relevant internal NPg staff • Develop and disseminate literature and resources to promote NPg’s energy support initiatives • Oversee the advertising of NPg’s Net Zero Community Energy Fund • Develop strategies to drive engagement with and recruitment to the PSR, in particular in communities that have been identified as particularly vulnerable What qualifications and experience should you have? • Strong communication skills and experience of working with a range of stakeholders • Excellent people skills • Experience of building community-level partnerships • Good IT skills • Good collaboration and team working skills Desirable qualifications and experience: • Knowledge or experience of energy advice • Knowledge and experience of developing engaging literature What next? We’re excited to hear from candidates with a passion for our company and the industry and a desire to succeed. Apply now and we’ll be in touch. Visit northernpowergrid.com/careers to find out more about this and other career opportunities. ​ Posted: Monday 7 October Closing date for applications: Friday 1 November The successful candidate’s appointment is subject to a satisfactory pre-employment checks. Applicants are considered on the basis of their suitability for the post irrespective of sex, marital status, sexual orientation, gender re-assignment, race, age or disability, in accordance with the Equality Act 2010.