Company:
Blue Octopus Recruitment Ltd
Location: Sheffield
Closing Date: 08/11/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Housing Officer (Rents)
Temporary-Full Time 12 Months
We have an exciting opportunity for a Housing Officer to work in The Income Management Team in the Landlord Services Directorate. We are passionate about providing excellent customer care and supporting tenants who are in financial difficulty. We are a very successful team who has a great track record of helping tenants to ensure that their rent obligation can be met.
As a Rents Housing Officer , you will be the primary contact for tenants who are concerned about paying their rent. You will work collaboratively with colleagues in the Landlord Services Directorate and external partners to ensure an effective front line service is provided. You will be instrumental in maximising rental income by providing support, collecting rent, giving debt advice, and providing information and assisting tenants with benefit related queries.
We are a charitable organisation managing more than 6,000 homes and supporting hundreds of people to lead independent lives. Our ideal candidate will have:
Ability to work as a member of a team
Welfare and Benefit knowledge including Universal Credit
Experiencing of liaising with external agencies
Ability to work on own initiative and independently
Ability to deal with difficult and stressful situations
Ability to demonstrate working knowledge of tenancy agreements
Excellent numerical skills
Excellent communication skills
Excellent digital skills (including Word, Excel, and CX Housing Management System)
Must be passionate about customer care.
This post attracts essential car user status: therefore, the post holder must have a full driving license and access to a vehicle during working hours. Car parking facility will be provided.
Some of our Benefits:
Generous holiday entitlement 27 days annual leave, statutory bank holidays, plus an additional 4 days
Flexible working options including Flexi Time, Condensed Hours, Part Time
Excellent benefits including Rewards - employee discount scheme, which offers cash back and shopping discounts
Westfield Health (employer paid)
Salary Scale: 4B/C - £32,537
Working Hours: Full time 37 hours
Who we are:
Our purpose is for our customers to settle at home, live well and realise their potential.
Feeling settled and living well means different things to the people and families that live across South Yorkshire. So, we work with people in different ways from our extra-care housing, to providing services and opportunities that individuals can access in their home, workplace and community, to creating houses for affordable rent.
Our employees enable us to create the best services, support, and experiences for our customers. We believe that difference makes us better, and that our services are made stronger by having a diverse workforce. We encourage and welcome applications from all backgrounds.
Closing Date 27th October 2024
Interview Date:8th November 2024
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Blue Octopus Recruitment Ltd
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