Technical Delivery Lead (Data Governance Offerings)

Overview Noted as one of Europe’s fastest-growing companies, Nephos Technologies specialises in solving complex data problems for large customers. Our purpose is to support organisations to unlock the hidden value of data so they can innovate, transform and drive change in a modern digital world. Our vision is to become the data system integrator that organisations turn to when they want to break from the norm, tackle the impossible and materialise visions. We challenge organisations to think differently and stay at the forefront of change. At Nephos Technologies, our values guide the behaviours of how we strive to develop our company, engage with our clients, and support the development of our staff. At its heart, our values can be summed in three words: Innovation, Integrity, and Independence. About the job As the business is entering into an exciting phase of growth, the Technology Solution Group (TSG) are looking to add a Technical Delivery Lead (TDL) to the team, who will own all technical delivery aspects for identified offerings within our Data Governance as a Service (DGaaS) Managed Service framework aligned to our Data Governance offerings. This will be for specific customer(s) and report to the TDL Team Lead for our Data Driven solutions. This role would suit someone passionate about becoming a subject matter expert for software solution(s) that support delivering data-focused outcomes for customer(s) data governance initiatives, in the areas of data discovery, data minimization, and data classification use cases. The individual should understand software solution architecture, and have a proven ability of designing, planning, configuring, and driving value-based outcomes for the above-mentioned use cases. Role responsibilities Role responsibilities cover a wide range of activities related to customer service rollout, platform design, implementation, support, and ongoing management. Taking the Customer on a journey to use technology to help them scale their Data Governance initiatives. Running Workshops, Meetings, Interviews, etc. with our customers to help them understand more about our Data Governance software offerings and how we will use these to help achieve their outcomes. Serve as the main solution contact, and lead meetings for designated customers. Participate in platform implementation to enable it is built and tested to specification. Own the planning and design of the capacity and scalability of the technical solution to meet the needs of growing customer demands. Manage, design, and/or provide technical oversight for the onboarding or offboarding of data sources, including policies and configurations to ensure smooth onboarding, scans activities and results meet client requirements. Plan and provide oversight for changes related to infrastructure, networking, security, and applications. Act as a liaison between technical teams and the customer to ensure effective communication and relationship management. Own delivery of outcome after presales and customer sign-off and oversee implementation to ensure service meets specification. Collaborate with cross-functional teams, such as pre-sales, engineering, project, and product management to ensure smooth running of the service. Collaborate with internal teams to identify areas for improvement and enhanced service delivery. Contribute to internal knowledge sharing by documenting lessons learned and sharing insights. Create, own and maintain relevant documentation of the solution that comprises the service for new and existing customers. Technical Skills/Experience 3+ Years in a technical application support/ analyst role. Proven experience in the installation, configuration, and support of enterprise applications. Good understanding of both Structured and Unstructured data. Good understanding of Linux OS systems. Good understanding of cloud platforms, such as AWS and/or Azure. Good understanding of containerization technologies such as Kubernetes, Docker or OpenShift. Good understanding of Rest APIs and best practices. Experience of owning and maintaining technical design documentation for systems. Experience in system-wide monitoring solutions, such as LogicMonitor, Zabbix or similar. Experience in working with ITSM platforms. An understanding of common file protocols such as CIFS, NFS. An understanding of networking protocols TCP/IP stack, DNS and VPN. Hold a respective cloud platform certification – advantageous. Experience of BigID (or other technical discovery tool) software platform – advantageous. Experience with Python, Postman – advantageous. Experience with Regular Expression (RegEx) – advantageous. Experience with Data Visualisation tools (i.e. PowerBI, Tableau) – advantageous. Personal Skills/Attributes Problem Solving – Excellent issue analysis, troubleshooting and fault-finding skills. Technical Aptitude – Ability to understand, use, and learn new technologies, tools, and processes. Self-starter – Takes initiative and responsibility for their own work and learning, shows interest in learning new things proactively. Presence – Has confidence and charisma, stands out and makes an impact in any situation. Influence – Is able to influence business direction easily, both internal and external clients, to become widely respected. Leadership Skills – Demonstrates strong leadership qualities and behaviours, inspires, and motivates others. Decision Making – Makes timely and effective calculated decisions based on sound judgement and analysis. Accountability – Takes ownership and responsibility for their actions and results, learns from feedback and mistakes. Calm under pressure – Never shows any sign of being under pressure in any circumstance. Able to rationalise in a difficult circumstance. Communication – Has excellent verbal and written communication skills, expresses themselves clearly and appropriately. Work Relationships – Is able to form close bonds and working relationship with the team other team members and/or majority of the business. Is seen in high regard and brings people together. Approachability – Always has time to listen, helps and support even when they're busy themselves. Time Management – Ability to manage multiple tasks efficiently and effectively. Legally able to work in the UK. What we can offer At Nephos we are committed to creating an environment where you are proud to work. Your benefits include, but are not limited to: A competitive salary of up to £65k per annum depending on experience. Health insurance which includes annual dental and vision allowance Health assured (employee assistance programme) includes access to counselling services Travel support if over 100 miles away from the office! Hybrid working from day 1 2 Social Impact days per year for volunteering Fun company and team social events once a month We love birthdays - receive a special gift! Enhanced Maternity, Paternity and Adoption leave 3% yearly performance-related bonus Opportunity to work in the fastest growth area in the IT sales landscape – Data The opportunity to buy and sell up to 5 days holiday Personalised career road map and continuous development Recognition awards including employee of the month prize and annual awards awarding £4000 to spend on a holiday! Inclusion and diversity are paramount to us here at Nephos. All our applicants and employees are treated fairly and respectfully, regardless of any protected characteristic/s. If you require any assistance or reasonable adjustments during your application process with us, then please do not hesitate to contact us - we will always be happy to help.