Parts Advisor

Tudor Employment Agency are currently recruiting for a Parts Advisor to work for our prestigious client based in Stafford. Overall Responsibility: * To record stock and replenish all parts required to fulfil the requirements of the Service Centre * To accurately identify customer parts requirements and efficiently process the orders, while ensuring the highest level of customer satisfaction * Contribute to departmental compliance with company policies and industry guidelines * To maintain stock levels of prescribed lines in the accessory job Duties: * Pick and allocate parts to Work Order jobs upon request from the Service Centre * Manage customer parts and despatching to customers in their preferred method * Recording the stock movement * Keep customers informed if there are any delays or changes in the part specification/arrival * Field general enquiries and resolves or refer where necessary * Maintain an up to date knowledge of new or updated parts and ensure parts bulletins, lists and catalogues are read and stored * Develop target times for supplier services (SLAs) and manage accordingly * To ensure all transactions take place according to dealership policy * To ensure the security of all monies received * To maintain good relationships with all customers and their representatives * To maintain professional relationship with suppliers * Re-order stock when part quantity reaches minimum amount – at point of picking * Check price is accurate on the system and amend if necessary * Put away deliveries (goods inward) or forward promptly to Service Centre if already requested * Carry out accurate periodic stock checks, reconciling CDK system * To ensure all parts catalogues, manufacturers lists etc, updated and file * To ensure that all credit sales are made to an authorised signatory or approved account * To ensure the security of all cash and cheques received * Ensure the Parts Manager is aware and kept informed of any relevant issues * To check all incoming goods and notify the Parts Manager of any differences when inspecting the incoming goods * To assist technical staff and others in parts identification and parts ordering as required Ideal Candidate: * Customer Facing both at counter and on phone as well as by email correspondence * Attention to detail and strong administrative skills * To have strong numeracy and literacy skills * Parts systems experience * To understand basic vehicle layout, function and location of parts Hours of Work: Monday to Friday 8am – 5pm Rate of Pay: £25,000 per annum