IT Desktop Support Engineer

IT Desktop Support Engineer Apply now, read the job details by scrolling down Double check you have the necessary skills before sending an application.City of London (Blackfriars / St. Paul’s)£36,000 - £40,000 dependent on experienceHybrid: 4 days office-based, 1 day remotePermanent, Full-TimeOur client is currently looking for a Desktop Support Engineer / Senior IT Support Specialist to act as an internal escalation point within their Service Desk.This opportunity is ideal for candidates with a Service Desk background, preferably in anMSP environment. Experience with AV systems will be highly beneficial.We are seeking individuals who have a proven passion for IT support and technology, with a professional and customer-focused approach.What’s in it for you?This is an exciting opportunity to join a small but growing company, gain exposure to a wide range of technologies, and progress your career in IT support and consultancy.What our client is looking for:Experience writing internal support documentation and client reportsUnderstanding of IT best practices and procedures (ITIL, Change Control)Excellent organizational skills and the ability to reprioritize in a fast-paced environmentAbility to take ownership, assess and troubleshoot incidents methodicallyComfortable with regular commutes to Central London and Watford (the latter up to once a week)Ability to participate in an out-of-hours on-call rota (one week in four)A passion for IT and a desire to learn new technologiesProfessional attitude, able to work with stakeholders at all levelsCustomer service focus, going above and beyondTeam player with the ability to work under pressurePunctuality and attention to detailExcellent written and verbal communication skillsTechnical Skills:Advanced knowledge of essential technologies:Microsoft Desktop OS (Windows 10 & 11)Active Directory (Users & Computers, GPO)Entra ID & MS 365 applicationsWSUS, EndPoint Manager (InTune)UC (Teams), Cloud PBX (Ring Central, 3CX, Cisco)AV (DSP, DANTE, Room Systems)Intermediate knowledge of:Virtualisation (Citrix, ESXi, Hyper V)Deployment Services (WDS, SCCM)IPv4 Networks (DHCP, DNS, TCP, S/FTP, SMTP, NTP vLANs)Mac Desktop OSMobile Devices (iOS, Android)Microsoft Server OS (2016/2019/2022)Structured Cabling (Patching, Cable Tracing, IDC)Backup Technology (Veeam)Storage systems (SAN)Scripting (PowerShell, Python)Desirable Qualifications:Microsoft Certified Associate (AZ801, AZ305)Network+ or CCNAThe Role:As a Desktop Support Engineer, you will be responsible for delivering excellent IT support services to our client's customers. This includes:Incident Management – 1st/2nd Line Support (90%)Triage of all Incidents and Service Requests logged for urgency and priorityResolving or escalating tickets within agreed SLTsUpdating tickets within service desk softwareDelivering remote and on-site customer supportDesktop patching and maintenance tasksOn-site client support in London and Watford (part of rota)Remote support from our client's London officeOn-call support (part of team rota)Project Work (10%)Supporting the delivery of all projectsOther Responsibilities:Acting as an escalation point for other Service Desk team membersBecoming a champion of knowledge for specific technologies within the teamAbout Our Client:Our client is a small, fast-growing IT consultancy and managed services provider (MSP) based in the City of London. They are a close-knit and supportive team of professionals, providing expert support to small and medium-sized organisations across various sectors, including financial services. Our client is proud of the reliability and high-quality service they provide to their customers.Benefits:Our client works hard to create a great work environment. Here are some of the benefits they offer:Annual bonusPension scheme (up to 4% match)Additional day off on your birthdayDiscount scheme with PerkboxTraining and ongoing certificationEmployee Assistance Program with Health AssuredAXA Private Health Insurance (including Dental, Optical, and Mental Health)Enhanced sick paySeason ticket loanCycle-to-Work schemeBring Your Own Device allowanceRegular staff eventsOffice refreshmentsIf this sounds like the right opportunity for you, click "Apply," upload your CV, and answer five quick questions. We look forward to hearing from you!