Customer Service Assistant (Temp)

A Customer Service Assistant is sought for a temporary position in a not-for-profit organisation based in Selkirk. The successful candidate will have strong communication skills and a customer-centric approach. Client Details A leader in their field Description Providing excellent customer service to clients in person, over the phone, and via email Handling customer inquiries and resolving issues promptly Supporting the customer service team in achieving their goals Processing customer information accurately on the database Ensuring a high level of confidentiality when dealing with client information Assisting in the development and implementation of customer service policies Working cooperatively with the team to improve the customer experience Undertaking administrative tasks as requiredProfile A successful 'Customer Service Assistant' should have: An educational background in a relevant field Strong communication skills, both verbal and written Experience in a customer service role, preferably within a not-for-profit environment A customer-focused approach and a commitment to providing excellent service Proficiency in using a range of computer applications, including databases A team-oriented mindset and a positive attitudeJob Offer A competitive hourly wage of approximately £12 - £14 per hour roughly