Join our team as a Quality Assurance Officer at John Charcol, an award winning, whole of market mortgage broker. As a Quality Assurance Officer, you will play a crucial role in ensuring the highest standards of quality assurance are maintained throughout our operations. If you are detail-oriented, analytical, and passionate about maintaining quality standards, we welcome you to apply for this exciting opportunity.
Duties:
- Undertake FLoD adviser file monitoring activities required by the role.
- Facilitate remedial activity on quality issues identified through effective feed-back, monitoring remedial actions to completion.
- Consistently meet the file review standards within prescribed timescales re-quired under the T&C policy.
- Sample testing in response to identified risks and quality concerns.
- Assisting the Compliance Manager with monthly MI / data for timely board re-porting.
- Generate best practice and provide feedback to the business to help improve file quality and record keeping standards.
- Supporting with general Compliance related queries and administrative tasks.
- Actively and positively contribute to the Compliance team.
- Proactively develop and maintain a strong core Compliance knowledge and keep up to date with key regulatory changes.
- To undertake other relevant tasks as required by the Compliance Manager.
Experience:
Essential:
- Minimum of 2 years’ experience within a regulated or financial services environment.
- Knowledge of the regulatory environment in the UK, and in particular FCA
regulation.
- Good IT skills in a range of relevant applications (Word, PowerPoint, Excel,
Outlook).
- Good organisational skills and attention to detail.
Desirable:
- Previous file review experience.
- Relevant professional qualifications.
- Working knowledge of Business operations and practices.
Join our team as a Quality Assurance Analyst and be part of a dynamic environment where your expertise will contribute to maintaining the highest standards of quality.
Option to work remotely or within the Southampton office. Flexibility to allow for a minimum of 1 office based working day per month.
Job Types: Full-time, Permanent
Pay: £28,000.00-£30,000.00 per year
Benefits:
- Casual dress
- Company events
- Free parking
- Life insurance
- Private medical insurance
Schedule:
- Monday to Friday
- Work Location: In person