E-Commerce Manager

Our client, a leading world-class aerospace material supplier, specializing in a comprehensive range of chemicals, paints, adhesives, sealants, composites, and consumables tailored for the aviation Maintenance, Repair, and Overhaul (MRO) sector, are looking to recruit an E-Commerce Manager, to be based at their offices in London.

On Offer:

• An exciting opportunity to join a rapidly expanding organisation that is a highly regarded materials supplier to the Aerospace sector.
• Professional Development: the company is committed to the ongoing professional development of its employees. In this role, you will have the opportunity to grow your expertise in e-commerce, digital marketing, and strategic management.
• Leadership Opportunities: As the e-commerce operations continue to expand, there will be opportunities for increased leadership responsibility and potential advancement within the company.
• Strategic Impact: Your work will have a direct impact on the company s growth trajectory, providing you with the opportunity to shape the future of the company s digital business and contribute to the company s long-term success.
• Salary up to £60K, depending on experience
• Full Time 8:30am 5pm Monday to Friday - Option to work one day from home after successful probation period
• 25 days annual leave plus bank holidays which rises with service of 3, 5 and 7 years
• Pension scheme, Social events and Christmas party, Free Parking onsite

Main Purpose of the Role:

Reporting to the Procurement Director, the E-Commerce Manager will lead and manage the company s growing e-commerce operations. This role is pivotal to the company s business strategy, as you will be responsible for driving online sales growth, optimising customer experiences, and expanding our digital footprint. As part of a dynamic and rapidly growing company, the E-Commerce Manager will play a critical role in shaping the company s online presence and integrating platforms with other companies within the group, as well as expanding the product lines to meet evolving market demands.

Duties and Responsibilities of the E-Commerce Manager:

• Strategic Leadership: Develop and implement comprehensive web marketing strategies to drive significant online sales growth and position the company as a leading player in the industry s digital space.
• Team Development: Lead, mentor, and manage a team, providing guidance and support in their daily tasks while fostering an environment of continuous learning and professional growth.
• Technical Oversight: Oversee back-end development and the ongoing technical maintenance of the e-commerce platform, ensuring it is robust, scalable, and aligned with future growth objectives.
• SEO and Digital Marketing: Lead SEO strategy and execution to enhance online visibility, improve search rankings, and drive qualified traffic to the site. To run marketing campaigns to attract more users to the website
• Customer Experience Management: Address and resolve order-related and customer-related technical queries, ensuring a seamless and high-quality customer experience.
• Data-Driven Decision Making: Generate reports, analyse performance data, and develop actionable strategies to optimise sales, improve user experience, and support long-term business goals.
• Cross-Functional Collaboration: Collaborate with the companies group sites to ensure seamless integration of systems and processes, leveraging their local facilities for improved logistics, customer service, and strategic market expansion.
• Product Line Expansion: Work closely with the product management team to expand and optimise product lines, aligning offerings with customer needs, market trends, and business growth objectives.
• Project Management: Lead and manage strategic projects, data migration, ensuring that these initiatives are completed on time and contribute to the company s broader digital transformation goals.
• Strategic Integration: Act as a key liaison between e-commerce and other business units within the companies group, ensuring that our digital strategies are integrated into the overall corporate strategy and contribute to the company s long-term success.

To Be Considered;

• Proven E-commerce Experience: Extensive experience in e-commerce management, with a strong understanding of B2B online sales, digital marketing, and the strategic levers that drive growth in an online business.
• Leadership and Mentoring: Demonstrated experience in managing and developing a team, with strong leadership skills and a focus on mentoring and professional development.
• Analytical Expertise: Superior numerical and analytical skills, with the ability to generate and interpret data-driven insights that inform strategic decisions.
• Technical Proficiency: Advanced proficiency in Excel, as well as experience with e-commerce platforms, CRM systems, and databases.
• Strategic Communication: Exceptional communication skills, both verbal and written, with the ability to convey complex information clearly and influence stakeholders at all levels.
• Systems Integration: Experience in integrating e-commerce platforms with external systems and optimising logistics and supply chain processes to support business growth.
• Business Acumen: Bachelor s degree in business, marketing, or a related discipline, or equivalent experience, with a deep understanding of business strategy and how e-commerce fits into the broader business landscape.
• Growth Mindset: Self-motivated, confident, and adaptable to change, with a strong desire for a long-term role where you can grow with the company and contribute to its strategic success.
• The candidate must have experience in developing websites and promoting web sales in a business-to-business environment.
• Experience of running marketing campaigns, to increase customer numbers, enquiries, and online sales. Working with both the outside sales team and customer support.
• Knowledge of obtaining customer feedback to improve the existing website and online experience for customers and understanding of SEO and how to attract and retain online customers.
• Experience in advanced engine optimisation tactics on websites, writing new content, keywords, key word optimisation.

For more details, please contact Willis Global - a leading Recruitment Consultancy for the Supply Chain & Logistics industry