MMP Consultancy are currently seeking a Resales Consultant for an interim contract with a Central London based housing association.
The role is interim. With a potential option of permanent.
Details:
Title: Resales Consultant
Salary: 26.37 per hour (Inside IR35)
Location: Central London
Contract: Interim - 6 months.
Key Duties:
Handle customer enquiries (by telephone, email, post) in a professional and supportive manner, displaying product knowledge.
Log all customer contacts, maintaining accurate records using the appropriate database and case management systems relating to shared ownership resales.
Effectively manage resales and staircasing caseload and achieve or exceed individual targets.
Ensure that all activities are progressed in accordance with policies and procedures.
Support customers during the resale process by providing effective advice on legal matters, procedures, keeping customers regularly updated.
Provide effective advice and interpretation of leases, relevant legislation, and leasehold issues to internal and external stakeholders.
Liaise with customers, solicitors, estate agents, financial advisors and internal departments to progress cases to exchange and completion in a timely manner.
Prepare weekly pipeline reports, ensuring performance standards are met, progress is charted, and procedures are complied with.
Stay up to date with technical knowledge and legislation relevant to shared ownership resales and staircasing, including Homes England capital funding guidelines.
Ensure that customer data is held in strict compliance with General Data Protection Regulation (GDPR) and best practice across the team.